FreshBooks Customer Reviews 2025 | SoftwareReviews

FreshBooks

Composite Score

8.1 /10

CX Score

8.5 /10

58 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 98%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

3% Negative

7% Neutral

90% Positive

Pros

Performance Enhancing
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 84

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

A.K.M Mahmudul I.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Simple but elegant accounting software

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

cloud-based Elegant design Feature Price Ease of use

What is your favorite aspect of this product?

Price Ease of development Easy to use The best tool for small business

What do you dislike most about this product?

Customization Tax calculation Feature Data security

What recommendations would you give to someone considering this product?

Best for small business to organize day to day invoice

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Raymond K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

User-friendly software that's quick to set up

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

user-friendly software that's quick to set up and an excellent Accounting system for a small companies

What is your favorite aspect of this product?

They have a quick response from support, With your personal support key, you can easily give the FreshBooks team secure access to your account to make any fixes or help you set things up

What do you dislike most about this product?

Its not scalable to Big business, If you have many transactions in the company it can be hard to manage using freshbooks

What recommendations would you give to someone considering this product?

If you're just getting started with a small company, Freshbooks will be your best choice because of its simplicity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dominic K.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Invoicing - Creating invoices is easy.

What is your favorite aspect of this product?

Automatic Expense Importing - I use two separate credit cards for business.

What do you dislike most about this product?

Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.

What recommendations would you give to someone considering this product?

Frequent crashes.Work on it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

85 Likeliness to Recommend

2 Since last award

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FreshBooks?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

A.K.M Mahmudul I.

Simple but elegant accounting software

Likeliness to Recommend

Pros

Raymond K.

User-friendly software that's quick to set up

Likeliness to Recommend

Pros

Dominic K.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration