In Partnership With SelectHub
What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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In Partnership With SelectHub
FreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FreshBooks.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
89 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Performance Enhancing
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Accounts Receivable Invoicing
General Ledger Chart of Accounts
Cost Revenue Tracking
Accounts Payable Purchase Orders
Project Accounting
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
Robert J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2021
An Exceptional Accounting Tool.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
This tool makes it possible for me to create and manage invoices easily.
What is your favorite aspect of this product?
This tool is reliable with billing and invoicing. It's simple to track and manage expenses with this tool. It's simple to prepare financial statements reports. It's more convenient with bank reconciliation.
What do you dislike most about this product?
I have nothing to complain as this tool meets all our needs.
What recommendations would you give to someone considering this product?
I strongly recommend this tool for all accounting needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Arzu F.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jul 2021
Benefits and drawbacks of FreshBook
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Freshbooks’ automatization has saved us a lot of time. Now we don’t have to manually track every customer payment. We value ease of use more than anything in a software so, we stuck with Freshbooks.
What is your favorite aspect of this product?
The whole interface is very simple and straightforward. Instead of the usual bland look that most accounting software is famous for, FreshBooks has a colorful design, its easy-to-read font types and sizes are very user-friendly. It really simplifies your experience by showing you areas you need to work on. FreshBooks will figure out everything automatically, it will help you send invoice, calculate accounts receivable and so on. You just have to fill in the items and upload the required documentation, such as receipts. Everything else is automatically tracked for you.
What do you dislike most about this product?
With such a large list of features and things that I love, it's no surprise FreshBooks comes at a price. I have compared Freshbooks to several other cloud based accounting apps and it seems to be a little more expensive. The situation will worsen exponentially as your business grows, as their prices depend on the number of your clients to be paid. I think this is not entirely fair as not all companies work the same way. For example, you might start a business that needs a steady stream of new customers, which will quickly bypass their Lite plan as it only allows 5 paying customers. On the other hand, some businesses thrive on repeat customers
What recommendations would you give to someone considering this product?
Freshbooks quickly showed results after implementation. I assure you getting rid of menial accounting tasks will make your employees more satisfied and productive.
Pros
- Saves Time
- Continually Improving Product
- Enables Productivity
- Unique Features
Cons
- Less Reliable
- Less Generous
- Under Delivered
Please tell us why you think this review should be flagged.
Patrick I.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Easy to Use and Fantastic Features
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
With this tool, everything from creating invoices to tracking and data entry is seamless.
What is your favorite aspect of this product?
I like that with FreshBooks, there are many features that makes accounting seamless. In addition, this tool comes at a bargain and is suitable for businesses of all sizes.
What do you dislike most about this product?
FreshBooks is a flawless tool. It delivers as an accounting tool and I cannot complain.
What recommendations would you give to someone considering this product?
For people searching for an affordable and effective accounting software, I would recommend FreshBooks. We have used it and it hasn't disappointed us.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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