FreshBooks Customer Reviews 2024

FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

54 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Mucina W.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

My Favorite Accounting Solution For Business

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

What makes FreshBooks a unique business accounting software is its ability to create invoices and track data to ensure accuracy

What is your favorite aspect of this product?

I like that FreshBooks is multipurpose The software is seamless to use even for the newbies With FreshBooks, tracking data as well as creating invoices is easy

What do you dislike most about this product?

No any complaints regarding how FreshBooks works.

What recommendations would you give to someone considering this product?

While FreshBooks may appear simple, it is one of the best when it comes to business accounting and I recommend it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Robert J.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

An Exceptional Accounting Tool.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

This tool makes it possible for me to create and manage invoices easily.

What is your favorite aspect of this product?

This tool is reliable with billing and invoicing. It's simple to track and manage expenses with this tool. It's simple to prepare financial statements reports. It's more convenient with bank reconciliation.

What do you dislike most about this product?

I have nothing to complain as this tool meets all our needs.

What recommendations would you give to someone considering this product?

I strongly recommend this tool for all accounting needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arzu F.

Role: Sales Marketing
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Benefits and drawbacks of FreshBook

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

Freshbooks’ automatization has saved us a lot of time. Now we don’t have to manually track every customer payment. We value ease of use more than anything in a software so, we stuck with Freshbooks.

What is your favorite aspect of this product?

The whole interface is very simple and straightforward. Instead of the usual bland look that most accounting software is famous for, FreshBooks has a colorful design, its easy-to-read font types and sizes are very user-friendly. It really simplifies your experience by showing you areas you need to work on. FreshBooks will figure out everything automatically, it will help you send invoice, calculate accounts receivable and so on. You just have to fill in the items and upload the required documentation, such as receipts. Everything else is automatically tracked for you.

What do you dislike most about this product?

With such a large list of features and things that I love, it's no surprise FreshBooks comes at a price. I have compared Freshbooks to several other cloud based accounting apps and it seems to be a little more expensive. The situation will worsen exponentially as your business grows, as their prices depend on the number of your clients to be paid. I think this is not entirely fair as not all companies work the same way. For example, you might start a business that needs a steady stream of new customers, which will quickly bypass their Lite plan as it only allows 5 paying customers. On the other hand, some businesses thrive on repeat customers

What recommendations would you give to someone considering this product?

Freshbooks quickly showed results after implementation. I assure you getting rid of menial accounting tasks will make your employees more satisfied and productive.

Pros

Saves Time
Continually Improving Product
Enables Productivity
Unique Features

Cons

Less Reliable
Less Generous
Under Delivered

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

4 Since last award

88 Plan to Renew

10 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Mucina W.

My Favorite Accounting Solution For Business

Likeliness to Recommend

Pros

Robert J.

An Exceptional Accounting Tool.

Likeliness to Recommend

Pros

Arzu F.

Benefits and drawbacks of FreshBook

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration