In Partnership With SelectHub
What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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In Partnership With SelectHub
FreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FreshBooks.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
89 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Performance Enhancing
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Accounts Receivable Invoicing
General Ledger Chart of Accounts
Cost Revenue Tracking
Accounts Payable Purchase Orders
Project Accounting
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
Alejandra P.
- Role: Sales Marketing
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2022
FreshBooks: accounting specialist
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks keeps track of daily accounting activities, namely a cosmos of invoices, payment consent, expense tracking, billable time tracking and financial history. It has free trial for 30 days, no credit card required. FreshBooks aims to create a cloud accounting application to help small businesses better manage their finances. The company says it is known for its outstanding customer service.
What is your favorite aspect of this product?
Easy to get right and how modest the functions were; lots of beneficial tools and features that make to amend the final work. Easy enough for anyone who doesn't know tech skills. It is an amazing app because it is a payment chip compatible with any card and additionally it helps you to do your business accounting so it has a dual purpose. There is one feature I like the most about the tax algorithm and yes, the invoicing part is amazing.
What do you dislike most about this product?
They recently forced a new format on all clients on the platform. The new format is far inferior to the classic FreshBooks that existed before. The worst part of the software is the electronic payment option. It only works with some banks, while other banks block it. You will need a register to benefit and reset the system because you don't believe in a cash-based accounting system.
What recommendations would you give to someone considering this product?
Endless reasons to switch to FreshBooks, such as pricing, features: recurring billing, time tracking that were removed from the core product and were now additional costs; it had all the features I was looking for, and they are working hard and intentionally to share new relevant features as they move forward.
Pros
- Reliable
- Caring
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Alexander A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
We love freshbooks because it is so easy to use
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
We have used many accounting and finance softwares, but this is the best, as we find it very easy to use and with tools that are useful for our company. It is also cloud-based, so our computers are not overloaded with information and become cluttered. It calculates taxes quickly and automatically, just by filling in a few data, the system takes care of the rest, including making the payment.
What is your favorite aspect of this product?
Making budgets is very easy, plus you can automate the development, just by changing a few data of our customers. It has a mobile application that allows us to enter the system from anywhere with internet connection, which facilitates our work, especially extra payments. We can process all the invoices issued and have them in order, which helps us to be more organized.
What do you dislike most about this product?
Some integrations with banks could not be done, so the pending payments to customers with those banks, I have to do them manually, which delays my work. Although your application helps us to make payments, the truth is that some functions and tools are not within it, which limits its use, so it would be great if all those functions that are in the web version could be within your application.
What recommendations would you give to someone considering this product?
This app is very useful and has helped me a lot with my part time business as a book publisher. I hope they improve the invoicing as they have gotten away from this part but they can improve. I also wish the app was more user friendly.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
Mucina W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2021
My Favorite Accounting Solution For Business
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
What makes FreshBooks a unique business accounting software is its ability to create invoices and track data to ensure accuracy
What is your favorite aspect of this product?
I like that FreshBooks is multipurpose The software is seamless to use even for the newbies With FreshBooks, tracking data as well as creating invoices is easy
What do you dislike most about this product?
No any complaints regarding how FreshBooks works.
What recommendations would you give to someone considering this product?
While FreshBooks may appear simple, it is one of the best when it comes to business accounting and I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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