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FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
8.4 /10
CX Score
8.8 /10
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FreshBooks
8.4 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
92%
Conflict Resolution:
98%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

Chart

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3% Negative
7% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 84

Expense Management

88

Accounts Receivable Invoicing

87

General Ledger Chart of Accounts

87

Cost Revenue Tracking

86

Accounts Payable Purchase Orders

86

Project Accounting

85

Dashboards, Analytics and Reporting

85

Integration APIs

85

Cash Flow Management

84

Reconciliation

83

Budgeting Forecasting

82

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Business Value Created

81

Breadth of Features

81

Ease of IT Administration

80

Vendor Support

80

Availability and Quality of Training

79

Quality of Features

79

Ease of Data Integration

77

FreshBooks Reviews

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Reliable Accounting solution for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

It stands out because of ease of use and relatively simple features that favor small companies. For example, it does not very complicated features and does not much time to grasp how it works.

What is your favorite aspect of this product?

The invoicing function is my favorite because it saves time and offers a polite way to ask our online clients to pay for their services. The invoicing process is straightforward, and it encourages online payments. I also like the expense tracking feature since it makes us conscious of the business expenses and respond accordingly. The time tracking also gives insight on the time required to handle a project and help us adjust the rates when necessary.

What do you dislike most about this product?

I find the reporting feature inadequate because the reports are critical and could help us make better business decisions. The cost could go up if your small business grows fast because of the restrictions on the number of users. The Lite plan does not offer the typical double-entry accounting system and some crucial features such as the bank reconciliation options, It is rather too simple.

What recommendations would you give to someone considering this product?

Understand your business needs and ensure you understand FreshBooks functions. Remember to read the terms and conditions and evaluate how business changes could be affected by them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Sylvia M.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Simple to use

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Freshbook is easy to learn compared to other products like QuickBooks

What is your favorite aspect of this product?

Creating invoices is very faster because of already made templates which are editable and invoice can be saved as pdf copies and also sent to via email

What recommendations would you give to someone considering this product?

Freshbook supports both small and large business in accounting services, it collect funds and send reminder to clients on behalf of the user. Freshbook is quick in service delivery.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Caring

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

An excellent software for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

You manage to keep accounting in an easy and simple way, you can create invoices without many complications, has a great customer service that are always ready to answer your questions and solve problems, mostly is simple to use fulfills what it promises and helps me to feel less stressed in my day to day with respect to work.

What is your favorite aspect of this product?

The billing issue has been very tedious, but with freshbook it became more bearable. On the topic of Application Programming Interfaces. It appeals to me because it brings everything together in one convenient place. All the software is so easy to use that anyone can learn to use it; creating invoices based on time recorded; and single invoices or flat rate pricing. easy billing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking versus tasks and milestones could be tracked there and then my time could be exported to Freshbooks.

What do you dislike most about this product?

The absence of features like email automation and scheduling, which are provided by apps like Dubsado and Honeybook, would be an example. One thing I would like to see the developers improve is to make sure that updates take at least an hour and not much longer. The feature I like the least is that this software does not create quarterly tax estimates that are required in accounting.

What recommendations would you give to someone considering this product?

The product is very easy to use and intuitive. the integration into our current business process was seamless and quick. The ability to keep this together allows for a quick glance and ensures everything is ready to go. I like creating invoices and also the general ledger I like the most as it has been a great help.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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