FreshBooks Customer Reviews 2024

FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

54 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

Filter By

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

View FreshBooks in this category (opens in a new tab)

FreshBooks Reviews

Jules W.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic support and the functionality I need

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks truly stands out among financial management tools with its intuitive and user-friendly interface, perfectly designed to cater to small businesses like mine. Its robust invoicing capabilities streamline the billing process, allowing me to create professional invoices effortlessly and get paid faster. What really makes FreshBooks exceptional is its advanced time-tracking features, which enable seamless project management and accurate billing. Additionally, the customer support provided by FreshBooks is outstanding. Whenever I need assistance, I can rely on them to be there, offering prompt and helpful support.

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is how effortlessly it streamlines my billing process. The ability to create invoices directly from time logged makes billing seamless and efficient, saving me valuable time and reducing stress. Additionally, the convenience of connecting to my bank accounts and importing expenses from credit card accounts significantly simplifies financial management. These features not only enhance my productivity but also give me greater clarity and control over my finances, making FreshBooks an indispensable tool for my business.

What do you dislike most about this product?

What's to dislike?

What recommendations would you give to someone considering this product?

If you're considering FreshBooks, you'll appreciate its overall ease of use and the efficiency it brings to managing your finances. It simplifies complex tasks, allowing you to focus more on your business. Plus, with dependable customer support, you can rest easy knowing help is always available when you need it. FreshBooks is a smart choice!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Richard A.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Best accounting/invoicing app for creatives

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

I absolutely love FreshBooks because it’s so easy to use and perfect for creatives like me. It simplifies everything from invoicing to tracking expenses and time, so I don’t have to worry about the numbers. The customer support is amazing, and the mobile app lets me manage my projects on the go, which keeps me productive and connected with clients. It just makes running my business so much easier!

What is your favorite aspect of this product?

My absolute favorite part of Freshbooks is how easy it is to collect payments from clients. I've been using it for over ten years and have never had an issue getting paid.

What do you dislike most about this product?

I would like to see a more robust proposal designer but it's so low on my list that it's not even a real pain point.

What recommendations would you give to someone considering this product?

Look at all the options and find the one that works best for your use case. I love Freshbooks, but that doesn't mean it's the best solution for you.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Ksenija B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Accountability book

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Creation invoices is automated and sends reminders to the customers in a very real time.

What is your favorite aspect of this product?

FreshBook is friendly and has invoices templates which can be adjustable and missing fields can be added.

What do you dislike most about this product?

FreshBook is definitely good.

What recommendations would you give to someone considering this product?

It has friendly interface.

Pros

Trustworthy
Respectful
Fair
Client's Interest First

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

4 Since last award

88 Plan to Renew

10 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Jules W.

Fantastic support and the functionality I need

Likeliness to Recommend

Pros

Richard A.

Best accounting/invoicing app for creatives

Likeliness to Recommend

Pros

Ksenija B.

Accountability book

Likeliness to Recommend

Pros

Most Popular FreshBooks Comparisons

Quickbooks Online

Xero

Zoho Books

Wave

TallyPrime

Sage Business Cloud Accounting

4
Since last award

10
Since last award

4
Since last award

Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration