FreshBooks Customer Reviews 2025 | SoftwareReviews

FreshBooks

Composite Score

8.1 /10

CX Score

8.5 /10

58 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 98%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

3% Negative

7% Neutral

90% Positive

Pros

Performance Enhancing
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 84

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Amy F.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

cloud based, super easy to use!

What is your favorite aspect of this product?

ease in use and ease in getting someone on the phone when I need assistance

What do you dislike most about this product?

honestly, nothing

What recommendations would you give to someone considering this product?

Do it! Don't hesitate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lynda N.

Role: C-Level
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Love this product! User friendly & easy to manage

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

ease of use, less complicated but still plenty of features and usability

What is your favorite aspect of this product?

ability to provide quotes and invoices in a professional manner

What do you dislike most about this product?

I wish it were a little more cost effective

What recommendations would you give to someone considering this product?

take a tour of the product and see if it fits your needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jules W.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic support and the functionality I need

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks truly stands out among financial management tools with its intuitive and user-friendly interface, perfectly designed to cater to small businesses like mine. Its robust invoicing capabilities streamline the billing process, allowing me to create professional invoices effortlessly and get paid faster. What really makes FreshBooks exceptional is its advanced time-tracking features, which enable seamless project management and accurate billing. Additionally, the customer support provided by FreshBooks is outstanding. Whenever I need assistance, I can rely on them to be there, offering prompt and helpful support.

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is how effortlessly it streamlines my billing process. The ability to create invoices directly from time logged makes billing seamless and efficient, saving me valuable time and reducing stress. Additionally, the convenience of connecting to my bank accounts and importing expenses from credit card accounts significantly simplifies financial management. These features not only enhance my productivity but also give me greater clarity and control over my finances, making FreshBooks an indispensable tool for my business.

What do you dislike most about this product?

What's to dislike?

What recommendations would you give to someone considering this product?

If you're considering FreshBooks, you'll appreciate its overall ease of use and the efficiency it brings to managing your finances. It simplifies complex tasks, allowing you to focus more on your business. Plus, with dependable customer support, you can rest easy knowing help is always available when you need it. FreshBooks is a smart choice!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

85 Likeliness to Recommend

2 Since last award

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FreshBooks?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Amy F.

Amazing product!

Likeliness to Recommend

Pros

Lynda N.

Love this product! User friendly & easy to manage

Likeliness to Recommend

Pros

Jules W.

Fantastic support and the functionality I need

Likeliness to Recommend

Pros

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Feature Ratings

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration