FreshBooks Customer Reviews 2025 | SoftwareReviews

FreshBooks

Composite Score

8.1 /10

CX Score

8.5 /10

58 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

Filter By

8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 92%
Conflict Resolution:: 98%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

3% Negative

7% Neutral

90% Positive

Pros

Performance Enhancing
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 84

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

View FreshBooks in this category (opens in a new tab)

FreshBooks Reviews

Mike J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Lots of features - but it's no quickbooks

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

This product is completely web based in the cloud. It's relatively cheap compared to other solutions and the user interface is easy to navigate. It's also very easy to customize the templates for invoicing, which is what this product seems to be centered around.

What is your favorite aspect of this product?

The invoicing feature is great and the templates are super clean and professional. Being cloud based means no clunky software and it can be accessed easily from anywhere or their app.

What do you dislike most about this product?

Many of the features are somewhat bare bones and don't offer a lot of variables or adjustments. We were using it for commercial leases (billing the tenants) and in our state the sales tax changes based on county. There is no way to override or set a different rate based on the individual invoice. Lots missing features like that can make this product a headache or impossible to implement in certain businesses. We had to change to quickbooks to resolve the issue.

What recommendations would you give to someone considering this product?

Your experience will be hit or miss with this product based on your industry and its accounting practices. For 99% of small businesses it's fine. But if your midsize+ or have accounting quirks in your industry, you may need a different product.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

85 Likeliness to Recommend

2 Since last award

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FreshBooks?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Mike J.

Lots of features - but it's no quickbooks

Likeliness to Recommend

Pros

Most Popular FreshBooks Comparisons

Quickbooks Online

Xero

Zoho Books

Wave

TallyPrime

Sage Business Cloud Accounting

2
Since last award

1
Since last award

1
Since last award

Feature Ratings

Expense Management

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Accounts Payable Purchase Orders

Project Accounting

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration