FreshBooks Customer Reviews 2024

FreshBooks

Composite Score

7.8 /10

CX Score

8.0 /10

28 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact

2023

5 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

7 Top Rated Features

2021

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

93 Plan to Renew

7
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

7% Negative

3% Neutral

90% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Expense Management

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Project Accounting

Accounts Payable Purchase Orders

Cash Flow Management

Integration APIs

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Also Featured in...

Accounting - Small Business

Score 8.2

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FreshBooks Reviews

Andrew K.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Excellent to keeping track of a project

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

The general ledger is quite useful when it comes to bank reconciliation. Excellent when it comes to keeping track of a project's finances. For financial reporting, it's a great tool.

What is your favorite aspect of this product?

FreshBooks handles all of your company's financial and accounting needs in an efficient and effective manner. FreshBooks helps me with all of the paperwork that I have to handle for my business as a graphic designer, making it a lot easier to manage my payroll and bills.

What do you dislike most about this product?

It may be easier to use if it were made more user-friendly. I'm a little overwhelmed by the sheer number of options. You may use FreshBooks to manage all elements of your accounting, but there is always opportunity for improvement and upgrading.

What recommendations would you give to someone considering this product?

To keep things running smoothly, keep an eye on all invoices and payments. You may count on it if you have a strong team and fast communication. Exceptional at simplifying the administration of job processes. Everything about this app is excellent.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

Tawanda S.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Practical and well thought-out accounts solution

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

Its customer centric and offers friendly terms of purchase. I like that I got an opportunity to test Freshbooks on mobile for my personal business and I loved it.

What is your favorite aspect of this product?

The cloud repository makes it a bookkeeping solution of the times. You can work from anywhere as long as you have internet connection. I also loved the Frshbook mobile application, It's really great for on the go report viewing. The dashboard is also very intuitive and useful.

What do you dislike most about this product?

That is a little left behind on handling a huge database. I wish it could be scaled up to meet the demands of a growing and multi-regional company

What recommendations would you give to someone considering this product?

I will highly recommend for small to medium sized companies. The pricing arrangement is great and affordable by many. From as little as FREE 30 day trial, $15 per user per month (and lots of promotional deals).

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Tricia C.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A marvelous tool for accounting and billing.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is very important as it accepts online payments. This tool is reliable with processing and managing bills. It's very secure and simple to use.

What is your favorite aspect of this product?

It's simple to track and manage cash flows. It's easier to create and manage invoices with FreshBooks. It's simple to track time and expenses using this tool. Enables ease of preparing financial accounting reports.

What do you dislike most about this product?

I got nothing to complain as FreshBooks keeps me on top of accounting, billing and invoicing.

What recommendations would you give to someone considering this product?

I consider FreshBooks as a more convenient tool for accounting, billing and invoicing compared to it's alternatives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

FreshBooks Ratings

83 Likeliness to Recommend

3 Since last award

93 Plan to Renew

7 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Accounting - Small Business

FreshBooks Reviews

Andrew K.

Excellent to keeping track of a project

Likeliness to Recommend

Pros

Cons

Tawanda S.

Practical and well thought-out accounts solution

Likeliness to Recommend

Pros

Tricia C.

A marvelous tool for accounting and billing.

Likeliness to Recommend

Pros

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Feature Ratings

Expense Management

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Project Accounting

Accounts Payable Purchase Orders

Cash Flow Management

Integration APIs

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features