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FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.8 /10
CX Score
8.0 /10
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FreshBooks
7.8 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

93 Plan to Renew

7
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

7% Negative
3% Neutral
90% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Expense Management

90

General Ledger Chart of Accounts

88

Accounts Receivable Invoicing

87

Project Accounting

86

Accounts Payable Purchase Orders

86

Cash Flow Management

85

Integration APIs

85

Cost Revenue Tracking

85

Dashboards, Analytics and Reporting

83

Reconciliation

81

Budgeting Forecasting

80

Vendor Capability Ratings

Average 84

Ease of Implementation

91

Ease of Data Integration

89

Breadth of Features

88

Ease of Customization

87

Usability and Intuitiveness

84

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

82

Vendor Support

80

Product Strategy and Rate of Improvement

79

Quality of Features

78

FreshBooks Reviews

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Time saver tool

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Our invoicing software, Freshbooks, eliminates the requirement for us to obtain money from outside parties when visitors make purchases. Instead of relying on my recollection or going back through email receipts, I can log spending in real-time.

What is your favorite aspect of this product?

A generated invoice is delivered to the client along with any necessary reminder emails after it has been generated often based on the time recorded against the project/client. Overall, Freshbooks has considerably decreased the time I spend on "administrative" tasks while facilitating payments from my clients. Overall, I had a nice experience with Fresh Book.

What do you dislike most about this product?

It can be challenging to bill customers based on time entries. The time tracker is occasionally a little bit glitchy. Rarely, but now the problem seems to be rectified, I've been charged too much for the number of clients I had in my account at a given moment.

What recommendations would you give to someone considering this product?

When working on projects for different clients, Freshbooks has made it simple for you to keep track of your time. You can then generate detailed invoices that detail how you used your time. The invoices demonstrate what you've done and the value you've offered, so you never have to answer inquiries regarding my job. I'd suggest this to you.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Jesper H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Billing software for high end professionals.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Freshbooks' price and feature comparison showed me that I could get everything I wanted while paying less than Quickbooks. I eliminated other applications since they lacked several of the functionality I requested. FreshBooks takes great pride in its customer service and customer satisfaction, which is apparent when you speak with a representative.

What is your favorite aspect of this product?

For the time entries, I enjoy the notes section. I appreciate how adaptable it is to rearrange recorded time entries or edit the content to more accurately reflect the work I completed. I adore Freshbooks' customer service as well. They are accommodating and quick to respond. They don't squander my time with unnecessary babble like many other customer service situations have. To address my inquiries, I just proferred, and they provided screenshots and detailed phrasing.

What do you dislike most about this product?

The accounting system's primary functionality (the bank link) is broken. It frequently disconnects, and imports of expenses are not made. There has been no resolution after five months of speaking with customer service. And because my problem is difficult to resolve, the customer service representatives only took minimal action.

What recommendations would you give to someone considering this product?

FreshBooks offers small businesses a user interface that is well-designed and simple to use for a range of tasks, most notably billing and invoicing. When making invoices, users have access to a large selection of lovely template designs, enabling them to create papers that are eye-catching yet professional-looking.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Timothy W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great accounting and billing software

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

What is your favorite aspect of this product?

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

What do you dislike most about this product?

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

What recommendations would you give to someone considering this product?

For the sake of my business finance manager, I don't mess about with Excel spreadsheets. Self-employment taxes are calculated based on the information provided. It saves me a ton of time, and by the end of the year, I'm well-prepared for tax time.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Respectful

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