FreshBooks Customer Reviews 2025 | SoftwareReviews

FreshBooks

Composite Score

8.3 /10

CX Score

8.5 /10

55 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

Project Accounting

General Ledger Chart of Accounts

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Daniyal K.

Role: Finance
Industry: Electronics
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing Software ،,,,👍

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is quite different from the other softwares their time tracking function that make it easy to bill the invoices, their API's and their reporting tools is amazing and the one of the best thing is their interface.

What is your favorite aspect of this product?

My favorite aspect is their reporting and time tracking tool and also their back-end support is amazing.

What do you dislike most about this product?

There is nothing bad in this software that should be dislike although yes there are some improvements that can be improved.

What recommendations would you give to someone considering this product?

People's who are finding an accounting software that can provided you all features in less prices then i would say must go for FreshBooks this software will never disappoint you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammad Adnan H.

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Best and easy product to use with best privacy

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Not a big difference but freshbook is little bit different and unique and more reliable then other similar products like XERO and quickbook

What is your favorite aspect of this product?

Most favourite and biggest advantage of time saving on bookkeeping and accounting

What do you dislike most about this product?

According to my use, I didn't found any single error in this software

What recommendations would you give to someone considering this product?

It's a best product

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Amy F.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

cloud based, super easy to use!

What is your favorite aspect of this product?

ease in use and ease in getting someone on the phone when I need assistance

What do you dislike most about this product?

honestly, nothing

What recommendations would you give to someone considering this product?

Do it! Don't hesitate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Daniyal K.

Amazing Software ،,,,👍

Likeliness to Recommend

Pros

Muhammad Adnan H.

Best and easy product to use with best privacy

Likeliness to Recommend

Pros

Amy F.

Amazing product!

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

Project Accounting

General Ledger Chart of Accounts

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Data Integration