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FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
8.3 /10
CX Score
8.5 /10
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FreshBooks
8.3 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

Project Accounting

84

General Ledger Chart of Accounts

84

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Product Strategy and Rate of Improvement

84

Business Value Created

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Customization

83

Quality of Features

81

Ease of IT Administration

81

Vendor Support

80

Availability and Quality of Training

79

Ease of Data Integration

77

FreshBooks Reviews

Daniyal K.

  • Role: Finance
  • Industry: Electronics
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Software ،,,,👍

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is quite different from the other softwares their time tracking function that make it easy to bill the invoices, their API's and their reporting tools is amazing and the one of the best thing is their interface.

What is your favorite aspect of this product?

My favorite aspect is their reporting and time tracking tool and also their back-end support is amazing.

What do you dislike most about this product?

There is nothing bad in this software that should be dislike although yes there are some improvements that can be improved.

What recommendations would you give to someone considering this product?

People's who are finding an accounting software that can provided you all features in less prices then i would say must go for FreshBooks this software will never disappoint you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammad Adnan H.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Best and easy product to use with best privacy

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Not a big difference but freshbook is little bit different and unique and more reliable then other similar products like XERO and quickbook

What is your favorite aspect of this product?

Most favourite and biggest advantage of time saving on bookkeeping and accounting

What do you dislike most about this product?

According to my use, I didn't found any single error in this software

What recommendations would you give to someone considering this product?

It's a best product

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Amy F.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

cloud based, super easy to use!

What is your favorite aspect of this product?

ease in use and ease in getting someone on the phone when I need assistance

What do you dislike most about this product?

honestly, nothing

What recommendations would you give to someone considering this product?

Do it! Don't hesitate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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