Forsta Customer Reviews 2024

Forsta

Composite Score

7.1 /10

CX Score

6.9 /10

6 Reviews Write a Review

Claim Software

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative

21% Neutral

79% Positive

Pros

Performance Enhancing
Enables Productivity
Saves Time
Client's Interest First

Feature Ratings

Average 86

Branching and Logic

Customizable Branding

3rd-Party Integrations

Multi-Media Support

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

APIs and Integration

Data Analysis and Visualization

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Voice of the Customer

Score 7.8

View Forsta in this category (opens in a new tab)

Forsta Reviews

Zachary S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Easy to understand tool with lots of features."

Likeliness to Recommend

8 /10

What differentiates Forsta from other similar products?

It stands out from similar programs due to the ease with which it can be customized and the simplicity with which it can be used.

What is your favorite aspect of this product?

Its intuitive design and the fact that no special training is needed to use it have proven to be invaluable to our company. With their help, we have been able to conduct market research and gather data that will aid in the expansion of our business, all with minimal effort and time spent setting up the application.

What do you dislike most about this product?

While the option to generate reports is useful, I found that learning how to use it effectively was time-consuming and confusing due to the complexity of the steps involved in doing so. I recommend that they improve this part of the program more user-friendly.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me since it is a powerful instrument in the field of market research due to its intuitive interface, competitive data analysis capabilities, and strict adherence to industry standards for data protection and authenticity.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Kamande G.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Handling Business Surveys Made Easy

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

It offers great employee engagement features and also is a top solution for business surveys. All these makes it different from the rest.

What is your favorite aspect of this product?

I like the ease of deploying, understanding and using Forsta It comes with read to use survey templates making the process of surveying easy and fast

What do you dislike most about this product?

All has worked beyond my expectation with Forsta

What recommendations would you give to someone considering this product?

I recommend Forsta for both business surveying and employee engagement as we have used it in both successfully.

Pros

Continually Improving Product
Reliable
Efficient Service
Caring

Bakira R.

Role: Industry Specific Role
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Disappointed I haven't used it so many years ago.

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

It's an end to end solution, so it covers all features and processes we need, from gathering, to action management plans.

What is your favorite aspect of this product?

If I had to choose, probably dashboards and text analytics, saves me so much time!

What do you dislike most about this product?

At the moment, nothing

What recommendations would you give to someone considering this product?

If you're looking for only a survey tool to put the data in your storage box, don't go with Forsta. If you're ready to apply CX program in it's brightest aspects, accepting the facts and being open to level up your CX game, than consider Forsta.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Forsta

What is Forsta?

Company Details

Need Assistance?

Forsta Ratings

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Forsta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Voice of the Customer

Forsta Reviews

Zachary S.

"Easy to understand tool with lots of features."

Likeliness to Recommend

Pros

Kamande G.

Handling Business Surveys Made Easy

Likeliness to Recommend

Pros

Bakira R.

Disappointed I haven't used it so many years ago.

Likeliness to Recommend

Pros

Feature Ratings

Branching and Logic

Customizable Branding

3rd-Party Integrations

Multi-Media Support

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

APIs and Integration

Data Analysis and Visualization

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness