Forsta Customer Reviews 2024

Forsta

Composite Score

7.1 /10

CX Score

6.9 /10

6 Reviews Write a Review

Claim Software

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details

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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative

21% Neutral

79% Positive

Pros

Performance Enhancing
Enables Productivity
Saves Time
Client's Interest First

Feature Ratings

Average 86

Branching and Logic

Customizable Branding

3rd-Party Integrations

Multi-Media Support

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

APIs and Integration

Data Analysis and Visualization

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Voice of the Customer

Score 7.8

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Forsta Reviews

sadanand g.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

it gives pretty good experience

Likeliness to Recommend

7 /10

What differentiates Forsta from other similar products?

API synced data files. Multiple data files can be uploaded per project, greater control over larger datasets

What is your favorite aspect of this product?

Hierarchical structures. Personalized dashboard themes.

What do you dislike most about this product?

No syntax writing capability to create/edit variables. Copying objects from crosstabs tool and story creater to story teller is not possible.

What recommendations would you give to someone considering this product?

try it yourself and then decide, they offer professional training too

Pros

Performance Enhancing
Enables Productivity
Saves Time
Helps Innovate

Cons

Commodity Features
Less Effective Service
Less Respectful

Brian A.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Strong Product with Great Support

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

Forsta has an excellent internal support team and group that works with you from implementation and beyond. There is no handoff to someone else, so everyone is aware of what's been happening for the life of the project. Forsta has unique features, such as open ends that can be programmed to prompt off keywords for better data.

What is your favorite aspect of this product?

It's incredibly easy to use once you've learned it. It's a powerful tool, and is industry leading with it's capabilities.

What do you dislike most about this product?

I wish they continued updating the older professional authoring tool. While I understand while they've moved to a more sleek UI, there are certain features that were just better in the old tool.

What recommendations would you give to someone considering this product?

They are trustworthy and don't overpromise. While they might not come in as as the lowest bid, they will be one of the lower cost vendors over the lifespan of the contract. They do not nickel and dime you the way other companies do.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Anatotura M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

My Review Of Forsta

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

What makes Forsta different is the fact that it not only is a great survey software but also acts as an amazing voice of the customer software.

What is your favorite aspect of this product?

I like the Forsta is great as a voice of the customer solution It comes with great survey features

What do you dislike most about this product?

No dislikes as Forsta has been amazing

What recommendations would you give to someone considering this product?

Forsta has made surveying easy and makes a great platform for the voice of the customer needs.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Forsta

What is Forsta?

Company Details

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Forsta Ratings

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Forsta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Voice of the Customer

Forsta Reviews

sadanand g.

it gives pretty good experience

Likeliness to Recommend

Pros

Cons

Brian A.

Strong Product with Great Support

Likeliness to Recommend

Pros

Anatotura M.

My Review Of Forsta

Likeliness to Recommend

Pros

Feature Ratings

Branching and Logic

Customizable Branding

3rd-Party Integrations

Multi-Media Support

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

APIs and Integration

Data Analysis and Visualization

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness