What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFive9 Intelligent CX Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Five9 Intelligent CX Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 85%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Acts with Integrity
- Performance Enhancing
- Transparent
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Contact Center Analytics
Call Recording
Call Scripting and Call Flow Management
Knowledge Management
Contact Center Compliance Management
Skills Based Routing
Ticket Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
Norbert S.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2022
Budget-friendly and a smart choice
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
We got the richest set of capabilities built from the ground up and we are certain we are operating with maximum reliability, flexibility and control. The real-time dashboards of Five9 Contact Center shows key metrics like call queue statistics, average wait time and agent status
What is your favorite aspect of this product?
The automatic outbound caller ID feature ensures that our agenys call our foreign-based clients from a local phone number. Pre-defined templates for reports are available and it clearly shows our current performance dashboard
What do you dislike most about this product?
The ability to label each call with a self-made tag. This can allow us to sort calls into categories and quickly identify what type of call it is so that we direct it to the right agent immediately
What recommendations would you give to someone considering this product?
Five9 built a strong server infrastructure so your call can be as smooth as possible, without any interruption or unexpected drops. If you use Five9 Contact Center, staying organized will be easy if your agents have a lot going on
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Riley A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Incomparably powerful features
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Five9 Intelligent Contact Center does a great job of keeping everything simple by letting customers efficiently use the platform and easily get in touch with our brand m
What is your favorite aspect of this product?
Five9 Intelligent Contact Center features a speech-enabled IVR that allows customers to use their voice to navigate through the solution and get more information about their call
What do you dislike most about this product?
Better analytics features that will help us detect weak points in our customers contact center and the challenges they are facing while using the solution, and use the data provided to improve it gradually
What recommendations would you give to someone considering this product?
Five9 Intelligent Contact Center is an excellent option for businesses looking for a call center software that provides a lot value. This software comes with unique features that will empower customer support teams
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
Needs to improve reporting and transfer calls.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Inspiring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
