Contact Center as a Service - Enterprise
Top Five9 Intelligent CX Platform Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

8.0

Composite
Score

+87

Emotional
Footprint

66

Reviews

Best Alternatives and Competitors to Five9 Intelligent CX Platform

Compare how Five9 Intelligent CX Platform stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Ujet

UJET CCaaS

8.5

Composite
Score

+96

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, UJET CCaaS is:

Easier to Implement

Better at Support

More Efficient

Easier to Use

More Inspiring

Better at Training

Avaya

Avaya Cloud Office

8.5

Composite
Score

+90

Emotional
Footprint

67

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Avaya Cloud Office is:

More Inspiring

More Caring

Better at Support

Better at Integrating

More Innovative

More Respectful

NICE Ltd

NICE CXone

8.4

Composite
Score

+87

Emotional
Footprint

74

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, NICE CXone is:

Easier to Implement

Less Reliable

Less Inspiring

Less Respectful

Less Transparent

Less Innovative

8x8

Experience Communications Platform

8.2

Composite
Score

+90

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Experience Communications Platform is:

More Inspiring

Better at Training

Easier to Use

More Caring

Less Transparent

Worse at Integrating

Cisco Systems

Webex Contact Center

8.0

Composite
Score

+88

Emotional
Footprint

147

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Webex Contact Center is:

More Innovative

Better at Integrating

More Caring

Less Transparent

Harder to Use

Less Respectful

Zendesk

Zendesk Talk

7.7

Composite
Score

+83

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Zendesk Talk is:

Less Reliable

Less Innovative

Worse at Support

Less Caring

Harder to Use

Worse at Integrating

Genesys

Genesys Cloud CX

7.6

Composite
Score

+84

Emotional
Footprint

79

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Genesys Cloud CX is:

Less Caring

Less Transparent

Worse at Integrating

Worse at Support

Less Respectful

Less Innovative

Talkdesk, Inc

Talkdesk CX Cloud

7.1

Composite
Score

+81

Emotional
Footprint

41

Reviews

Reviews Say

Compared to Five9 Intelligent CX Platform, Talkdesk CX Cloud is:

Better at Integrating

Better at Training

Less Innovative

Less Caring

Less Reliable

Less Transparent

Most Popular Five9 Intelligent CX Platform Comparisons