What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
92 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 85%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Knowledge Management
Contact Center Analytics
Call Recording
Call Scripting and Call Flow Management
Ticket Management
Contact Center Compliance Management
Skills Based Routing
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Apr 2025
Integral to Customer Satisfaction.
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Maddison B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Five9: Transforming Customer Feedback
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.
What is your favorite aspect of this product?
Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.
What do you dislike most about this product?
And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.
What recommendations would you give to someone considering this product?
Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Jason R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Mar 2023
Simple to build, maintain, expand fast
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Our call center grows and shrinks quickly to meet the fluctuating demands of our customers and business partners. Our company can adapt rapidly to suit the needs of our customers thanks to our state-of-the-art IVR script and campaign management software, as well as the assistance of our dedicated account manager and technical support staff.
What is your favorite aspect of this product?
The "whisper" mode allows me to communicate with and get feedback from my manager, which is one of my favorite features of five9. It allows me to take in guidance without having to interrupt it to type anything down. The option to silence the sound is great as well.
What do you dislike most about this product?
When calls start coming in slowly or there's a hiccup in the system, that's the only time I have a problem with five9. In addition, it is annoying when I make a mistake when disposing a call and I can't simply copy and paste the number, forcing me to either take a break or retype it.
What recommendations would you give to someone considering this product?
I've noticed that Five9 is making calls far faster than they did before, and I enjoy it. As an added bonus, I appreciate how calls aren't delayed or cut off entirely like they were before.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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