Five9 Intelligent CX Platform

What differentiates Five9 Intelligent CX Platform from other similar products?

They charge a very expensive setup fee, which many providers do not do.

What is your favorite aspect of this product?

The main thing I like about Five9 is how easy to use the dashboard was, it didn't take me long to get used to the platform.

What do you dislike most about this product?

As a technology company, everything we want is to make life easy and automate as much as possible. This software did not feel as 'cloud-based' as I like, and it did not feel like a nice platform to use, purely from a personal perspective.

What recommendations would you give to someone considering this product?

Bear in mind how expensive the setup costs are.

What differentiates Five9 Intelligent CX Platform from other similar products?

Five9 is the complete software for any BPO company that offers inbound and outbound calls for clients. What makes Five9 better than other software is that its gives the option for agents/user to record personalized greeting for incoming calls or even voicemail. It also have a phonebook option which stores company contact numbers.

What is your favorite aspect of this product?

I like that Five9 is easy to use and has a friendly user interface. I like that the callers information that pops up on the screen for an incoming call which makes the call flow runs smoothly. I liked that the contacts for other associated teams were set up and the status was visible, making it easier to connect with other colleagues. I like that agents can simple switch between AUX by clicking the drop down list and choose whatever ready AUX they like instead of punching in any codes.

What do you dislike most about this product?

There is nothing about Five9 That I dislike

What recommendations would you give to someone considering this product?

To me Five9 is the best cloud-based contact center software that provides all in one service,

What differentiates Five9 Intelligent CX Platform from other similar products?

​The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.

What is your favorite aspect of this product?

Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.

What do you dislike most about this product?

And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.

What recommendations would you give to someone considering this product?

Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.