What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Get AssistanceExperience Communications Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
88 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Respectful
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Compliance Management
Ticket Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Queue Management
Contact Center Analytics
Multi Channel Intake Integration
Call Recording
Knowledge Management
Workforce Management
Screen Prompts
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Quality of Features
Also Featured in...
Experience Communications Platform Reviews
Jared R.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Sep 2022
It has a brag-worthy reputation
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 Cloud Contact Center is easy to set up, and the intuitive interface makes it easy to take advantage of the comprehensive set of features available that are designed to streamline communications
What is your favorite aspect of this product?
Fortunately it has straightforward work and admin dashboards that make navigation easier, irrespective of how I have customized the service
What do you dislike most about this product?
One downside is that the mobile app is not as detailed as the desktop application. However it still allows basic functions, including call forwarding and business hours
What recommendations would you give to someone considering this product?
8x8 Cloud Contact Center provides robust features that ensure small, medium, and large-sized enterprises enjoy maximum communication efficiency across multiple channels
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Seth R.
- Role: Information Technology
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Mar 2020
Works great & allows our agents to work from home!
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 Call Center is much easier to manage than in-house PBX, and because it is cloud-based, it allows users to work from anywhere. The ease of implementation was greater, and the cost lower, with 8x8 than with alternatives we considered.
What is your favorite aspect of this product?
Centralized management is easy to use, and productivity has been increased overall through centralized communications throughout our organization, minimized IT support requirements, and it allowing our users to be productive from a work at the home environment - or from anywhere else that they might go!
What do you dislike most about this product?
8x8 Customer Service could be a little better. They are not always the quickest to resolve issues, and sometimes they try to deny responsibility for certain issues as well.
What recommendations would you give to someone considering this product?
8x8 Contact Center technology works well for our small business, allowing us to centralize our communications despite having a geographically diverse workforce with most employees working from different locations or their own homes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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