Contact Center as a Service - Enterprise
Top Experience Communications Platform Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.

8.2

Composite
Score

+90

Emotional
Footprint

34

Reviews

Best Alternatives and Competitors to Experience Communications Platform

Compare how Experience Communications Platform stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Ujet

UJET CCaaS

8.5

Composite
Score

+96

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Experience Communications Platform, UJET CCaaS is:

Better at Integrating

Better at Support

More Transparent

Easier to Implement

More Efficient

More Innovative

Avaya

Avaya Cloud Office

8.5

Composite
Score

+90

Emotional
Footprint

68

Reviews

Reviews Say

Compared to Experience Communications Platform, Avaya Cloud Office is:

Better at Integrating

More Transparent

Better at Support

Harder to Implement

Less Efficient

Less Reliable

NICE Ltd

NICE CXone

8.4

Composite
Score

+87

Emotional
Footprint

74

Reviews

Reviews Say

Compared to Experience Communications Platform, NICE CXone is:

Better at Integrating

Less Reliable

Less Inspiring

Less Caring

Less Innovative

Worse at Training

Cisco Systems

Webex Contact Center

8.0

Composite
Score

+88

Emotional
Footprint

147

Reviews

Reviews Say

Compared to Experience Communications Platform, Webex Contact Center is:

Better at Integrating

More Innovative

Less Transparent

Less Inspiring

Harder to Use

Worse at Training

Five9

Five9 Intelligent CX Platform

8.0

Composite
Score

+87

Emotional
Footprint

66

Reviews

Reviews Say

Compared to Experience Communications Platform, Five9 Intelligent CX Platform is:

More Transparent

Better at Integrating

Less Inspiring

Worse at Training

Harder to Use

Less Caring

Zendesk

Zendesk Talk

7.7

Composite
Score

+83

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Experience Communications Platform, Zendesk Talk is:

Less Reliable

Less Innovative

Less Caring

Harder to Use

Less Inspiring

Worse at Support

Genesys

Genesys Cloud CX

7.6

Composite
Score

+84

Emotional
Footprint

79

Reviews

Reviews Say

Compared to Experience Communications Platform, Genesys Cloud CX is:

Less Caring

Less Inspiring

Harder to Use

Worse at Training

Worse at Support

Less Innovative

Talkdesk, Inc

Talkdesk CX Cloud

7.1

Composite
Score

+81

Emotional
Footprint

41

Reviews

Reviews Say

Compared to Experience Communications Platform, Talkdesk CX Cloud is:

Better at Integrating

Less Innovative

Less Caring

Less Reliable

Less Transparent

Harder to Implement

Most Popular Experience Communications Platform Comparisons