eSentire Customer Reviews 2024

eSentire

Composite Score

8.0 /10

CX Score

8.4 /10

20 Reviews Write a Review

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What is eSentire?

eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.

Company Details

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Awards & Recognition

eSentire won the following awards in the Managed Detection & Response category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

9 Top Rated Features

2022

eSentire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eSentire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eSentire?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 86

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Average 84

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Also Featured in...

Extended Detection & Response

Score 8.0

View eSentire in this category (opens in a new tab)

eSentire Reviews

Doug N.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic trustworthy product and organization

Likeliness to Recommend

9 /10

What differentiates eSentire from other similar products?

They lead the industry in mean time to contain threats and they truly RESPOND. They are also very flexible in the service offering as they work with best-in-breed tools and services.

What is your favorite aspect of this product?

How quick they are to contain threats and actually RESPOND to those threats. Working around the clock 24x7x365 when your organization cannot.

What do you dislike most about this product?

The price can be a bit of a sticker shock, but if you consider how much it would cost to employ full-time cybersecurity professionals, it really isn't expensive.

What recommendations would you give to someone considering this product?

Work with a trusted advisor or consultant who can help you compare other solutions and make sure you are landing on the best fit for YOUR business.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Dinoho N.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

My Experience With eSentire

Likeliness to Recommend

9 /10

What differentiates eSentire from other similar products?

With eSentire, the business is sure of best protection when it comes to critical data.

What is your favorite aspect of this product?

eSentire is fast when it comes to detecting threats It responds fast and effectively when it detects threats

What do you dislike most about this product?

With eSentire, it has been a smooth ride

What recommendations would you give to someone considering this product?

I recommend eSentire as it is the best for endpoint protection and response

Pros

Performance Enhancing
Trustworthy
Effective Service
Inspires Innovation

Cira G.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Effective Detection and Response Tool

Likeliness to Recommend

9 /10

What differentiates eSentire from other similar products?

With eSentire detection is fast and the software offers best response to protect business systems

What is your favorite aspect of this product?

Deploying eSentirewas easy and the software offers leading features for detection and response

What do you dislike most about this product?

No issues with eSentire, it is the best software I have used

What recommendations would you give to someone considering this product?

Since eSentire has been working well for us, I recommend it for managed detection and response needs.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

eSentire

What is eSentire?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

eSentire Ratings

90 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love eSentire?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Extended Detection & Response

eSentire Reviews

Doug N.

Fantastic trustworthy product and organization

Likeliness to Recommend

Pros

Dinoho N.

My Experience With eSentire

Likeliness to Recommend

Pros

Cira G.

Effective Detection and Response Tool

Likeliness to Recommend

Pros

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Feature Ratings

24/7/365 Security Monitoring

Compliance Reporting and Archival Mechanisms

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Technology Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Risk Scoring & Remediation Act

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness