Epic Logo
Epic Logo
Epic

Epic

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Epic
8.2 /10

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details


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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
69%
Conflict Resolution:
83%
Strategy & Innovation:
79%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

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6% Negative
7% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 78

Cloud Hosting

87

Ambulatory EHR

85

Meaningful Use Certification

83

Clinical Flow

83

Patient Portal

82

Evaluation and Management Coding

81

E-Prescribing

80

Medical Charting

80

Appointment Management

79

Compliance Tracking

79

Lab Integration

79

Vendor Capability Ratings

Average 77

Quality of Features

80

Breadth of Features

79

Business Value Created

79

Vendor Support

77

Ease of IT Administration

77

Availability and Quality of Training

77

Usability and Intuitiveness

76

Ease of Data Integration

76

Ease of Implementation

75

Product Strategy and Rate of Improvement

75

Ease of Customization

74

Epic Reviews

Alana L.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Overall, it is an excellent communication tool

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

There is a tremendous amount of functionality and ability to check various parts of the medical record. It can be set up with drop-down menus that provide frequently used choices in the record. There is the ability to create personalized phrases one can push into a clinical note.

What is your favorite aspect of this product?

Epic is a secure way to access information from a patient's chart.

What do you dislike most about this product?

It seems clean, organized and user friendly at face, however, the excessive clicks needed to navigate, the constant updates that change layout and function, and lack of certain functions that you would think should be an integral part make EPIC frustrating.

What recommendations would you give to someone considering this product?

Keep up with learning the new updates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lincolin-George E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

EpicCare is an extraordinary health care software.

Likeliness to Recommend

8 /10

What differentiates Epic from other similar products?

Epic, the software, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) perpetually monitor performance, DR/BC availability, and uptime and tell you *exactly* how you ought to configure your environment. You are fully not on your own with Epic.

What is your favorite aspect of this product?

It is straightforward to use, once you get the suitable coaching and practice. I favor that’s a good investigative tool to search for timelines within the past. It’s the one-stop shop for all patients' complete history, and it is interchangeable with different establishments with similar software. Great security features and history of patient profile. Patient connected via MyChart gets a sense of autonomy to manage appointments, communicate with the aid team and review medical notes. I like using this software system as the roadmap for the whole healthcare institution.

What do you dislike most about this product?

The flip side to the Epic company being so concerned in your setup and operation is that it takes plenty of internal staff to form it happen in Epic’s prescribed way, and there’s a lot of internal worker involvement in setup, testing, and in-progress maintenance. In other words, Epic needs a lot of TLC, however, it’s very stable and reliable.

What recommendations would you give to someone considering this product?

I suggest this software as it is a much additional advanced EMR than several of the others out there and has such a lot of potential to make the day-to-day easier. It also has an excellent response team for your help as early as possible.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Good features, repetitive at times

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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