Epic Customer Reviews 2025 | SoftwareReviews

Epic

Composite Score

8.2 /10

CX Score

8.4 /10

201 Reviews Write a Review

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What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 69%
Conflict Resolution:: 83%
Strategy & Innovation:: 79%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

6% Negative

7% Neutral

87% Positive

Pros

Security Protects
Respectful
Reliable
Fair

Cons

Under Delivered

Feature Ratings

Average 78

Cloud Hosting

Ambulatory EHR

Meaningful Use Certification

Clinical Flow

Patient Portal

Evaluation and Management Coding

E-Prescribing

Medical Charting

Appointment Management

Compliance Tracking

Lab Integration

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Electronic Medical Records - Inpatient

Score 7.7

View Epic in this category (opens in a new tab)

Epic Reviews

Jordan L.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Complex but effective functionality

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

It interfaces well with other applications.

What is your favorite aspect of this product?

Workflow customization is top notch and can be curtailed to the clinic and provider function.

What do you dislike most about this product?

It is costly but worth the price.

What recommendations would you give to someone considering this product?

Ensure proper training of application to managers prior to purchase commitment.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Charting Success: Epic and IT Collaboration.

Likeliness to Recommend

9 /10

What differentiates Epic from other similar products?

Epic’s impact on our healthcare operations has been transformative. The reduction in duplicate records, better data accuracy, and the ability to streamline IT processes like downtime scheduling are just the tip of the iceberg. From an IT perspective, it's empowering to support a system that directly improves patient outcomes and operational efficiency.

What is your favorite aspect of this product?

The customization within Epic’s workflows is a game-changer. For IT, this means configuring role-based access control (RBAC) for clinicians, nurses, and administrative staff without compromising security. Setting up specific permissions for lab technicians to access only the data they need was straightforward and ensured compliance with regulations like HIPAA. It's also a lifesaver when rolling out changes or updates across the network, thanks to its robust version control.

What do you dislike most about this product?

One challenge has been the steep system requirements. Epic can be resource-intensive, demanding high-performing servers and a significant amount of storage

What recommendations would you give to someone considering this product?

If you’re in healthcare IT and considering a robust EHR system, Epic should be on your shortlist. While it’s not light on resource demands, the benefits far outweigh the challenges. I'd suggest pairing it with a strong training program for both IT and end-users to maximize its potential. Epic is, in every sense, a system worthy of its name.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Reihaneh M.

Role: Public Sector
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Efficient and easy to navigate

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

very efficient and easy navigation

What is your favorite aspect of this product?

Having multiple ways of finding information

What do you dislike most about this product?

Too many clicks sometimes

What recommendations would you give to someone considering this product?

Try to play around with features so you can easily navigate through the tabs

Pros

Security Protects
Helps Innovate
Continually Improving Product
Trustworthy

Epic

What is Epic?

Company Details

Need Assistance?

Epic Ratings

83 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Epic?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Ambulatory EHR Any service or treatment that does not require hospitalization.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Appointment Management Includes appointment reminders, requests, and scheduling.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Medical Records - Inpatient

Epic Reviews

Jordan L.

Complex but effective functionality

Likeliness to Recommend

Pros

Gary A.

Charting Success: Epic and IT Collaboration.

Likeliness to Recommend

Pros

Reihaneh M.

Efficient and easy to navigate

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Hosting

Ambulatory EHR

Meaningful Use Certification

Clinical Flow

Patient Portal

Evaluation and Management Coding

E-Prescribing

Medical Charting

Appointment Management

Compliance Tracking

Lab Integration

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization