Epic Customer Reviews 2025 | SoftwareReviews

Epic

Composite Score

8.2 /10

CX Score

8.4 /10

201 Reviews Write a Review

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What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 69%
Conflict Resolution:: 83%
Strategy & Innovation:: 79%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

6% Negative

7% Neutral

87% Positive

Pros

Security Protects
Respectful
Reliable
Fair

Cons

Under Delivered

Feature Ratings

Average 78

Cloud Hosting

Ambulatory EHR

Meaningful Use Certification

Clinical Flow

Patient Portal

Evaluation and Management Coding

E-Prescribing

Medical Charting

Appointment Management

Compliance Tracking

Lab Integration

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Electronic Medical Records - Inpatient

Score 7.7

View Epic in this category (opens in a new tab)

Epic Reviews

Chandan S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Amazing product, but a bit costly!

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

So many helpful features

What is your favorite aspect of this product?

Simple navigation and short learning curve

What do you dislike most about this product?

Heavy software, occasionally causes lagging and abrupt crashing.

What recommendations would you give to someone considering this product?

Its an amazing product which can perform so many things with easy navigation, but cost can be a barrier.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

John Paulo E.

Role: Information Technology
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2023

One of the leading innovators in Healthcare

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

Epic has more into analytics

What is your favorite aspect of this product?

Business Intelligence

What do you dislike most about this product?

A little bit expensive

What recommendations would you give to someone considering this product?

Fits hospital with big bed capacity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren C.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use, great software and fantastic features

Likeliness to Recommend

8 /10

What differentiates Epic from other similar products?

Ease of use for workers in all areas of the healthcare team

What is your favorite aspect of this product?

How logic it is set up and how easy it is to chart and find things in patient records

What do you dislike most about this product?

That this software is not used in more facilities.

What recommendations would you give to someone considering this product?

Consider how productivity and ease of use means to your company and if they are important I would highly recommend.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Epic

What is Epic?

Company Details

Need Assistance?

Epic Ratings

83 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Epic?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Ambulatory EHR Any service or treatment that does not require hospitalization.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Appointment Management Includes appointment reminders, requests, and scheduling.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Medical Records - Inpatient

Epic Reviews

Chandan S.

Amazing product, but a bit costly!

Likeliness to Recommend

Pros

John Paulo E.

One of the leading innovators in Healthcare

Likeliness to Recommend

Pros

Lauren C.

Easy to use, great software and fantastic features

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Hosting

Ambulatory EHR

Meaningful Use Certification

Clinical Flow

Patient Portal

Evaluation and Management Coding

E-Prescribing

Medical Charting

Appointment Management

Compliance Tracking

Lab Integration

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization