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Epic Logo
Epic

Epic

Composite Score
7.6 /10
CX Score
7.8 /10
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Epic
7.6 /10

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

6% Negative
8% Neutral
86% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 78

Medical Management

90

Cloud Hosting

87

Evaluation and Management Coding

84

Clinical Flow

83

Meaningful Use Certification

82

Patient Portal

81

Medical Charting

79

E-Prescribing

79

Compliance Tracking

79

Lab Integration

78

Appointment Management

77

Vendor Capability Ratings

Average 76

Quality of Features

79

Breadth of Features

79

Business Value Created

78

Vendor Support

77

Ease of Data Integration

76

Ease of IT Administration

76

Usability and Intuitiveness

76

Availability and Quality of Training

76

Ease of Implementation

75

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Epic Reviews

Alyssa E.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Very easy to use and very intuitive!

Likeliness to Recommend

8 /10

What differentiates Epic from other similar products?

Easier to use

What is your favorite aspect of this product?

Intuitive and easy to use

What do you dislike most about this product?

Too many ways to get to the same thing.

What recommendations would you give to someone considering this product?

Don’t learn every way to get to the same point just pick one

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Less Transparent

Georgia P.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use but pricey. Great tech support.

Likeliness to Recommend

8 /10

What differentiates Epic from other similar products?

It is very widely used and extremely user friendly and customizable

What is your favorite aspect of this product?

The customizations

What do you dislike most about this product?

The cost is very high but you get what you pay for

What recommendations would you give to someone considering this product?

Go for it. It’s a proven brand and is used widely.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Very popular and polished software system!

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Less Performance Enhancing
  • Commodity Features