What is eclincher?
eClincher offers complete management of social media presence including publishing, smart inbox, engagement, monitoring, suggested content and analytics across multiple channels. It is simple, effective and a massive time saver. Top ranked by users!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love eclincher?
Pros
- Unique Features
- Respectful
- Includes Product Enhancements
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
eclincher Reviews
Susan C.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Aug 2021
Fantastic tool
Likeliness to Recommend
What differentiates eclincher from other similar products?
eclincher is great product in social medial management with no comparison.
What is your favorite aspect of this product?
The user interface is flexible and easy to use with short learning curve. It can be easily customized to fit user needs. Tracking our social media progress has enabled our company to trace where our customers lies and draw plans to engage them.
What do you dislike most about this product?
I have not disliked anything from the performance of this great tool.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any company for effective social media management.
Pros
- Inspires Innovation
- Saves Time
- Client Friendly Policies
- Fair
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