Dynatrace Customer Reviews 2024

Dynatrace

Composite Score

9.0 /10

CX Score

9.3 /10

94 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative

1% Neutral

97% Positive

Pros

Inspires Innovation
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 86

Error Reporting

Transaction Request Performance

Application Request Tracing

Real User Monitoring

Dependency Tracking

Synthetic Monitoring (RUM)

Application Metric Reporting

Application Discovery

Code Performance Monitoring

Enterprise Cloud Platform Support

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 83

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

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Website Analytics

Score 8.5

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AIOps

Score 8.4

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Dynatrace Reviews

Kunal M.

Role: Information Technology
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Best kept appmon secret.., much malleable than any

Likeliness to Recommend

8 /10

What differentiates Dynatrace from other similar products?

One software suits all needs under single pane is the main differentiator, product enhancements, bug fixes and new features are added periodically

What is your favorite aspect of this product?

OneAgent deployment and ease of managing the monitoring infrastructure

What do you dislike most about this product?

Invest in UI/UX to bring in more value add

What recommendations would you give to someone considering this product?

Dynatrace is great app monitoring software for all infrastructure related needs and is now a great part of all project deployments as a niche security monitoring need. Easy to tweak and drploy based on triggers for critical versus non-critical systems. Notification system is designed to detect red flags versus false alarms

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Samuel Z.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

One of the most robust APM solutions on the market

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

It has been an amazing experience! Just jump. There is no need to think about it. They stand behind their product to ensure that you get the most out of it and that the tool delivers exactly what they say.

What is your favorite aspect of this product?

I love it, the ability to build automation into the system, the dedicated support staff, and the expertise that comes close to the sales pitch are the three things I value most.

What do you dislike most about this product?

Limited platform-based engagement tracking outside of D1P, lack of ownership of university space for enablement, and some confusing features are issues with extensions.

What recommendations would you give to someone considering this product?

I am very impressed by the technical help and chat. Turning an argument into a fully supported case is where things get complicated. It could still use some improvement in this area. I was hoping this would be a lot easier.

Pros

Continually Improving Product
Reliable
Efficient Service
Transparent

Tanis B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Ensure that your digital applications and systems.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

This tool is distinguished from others by using artificial intelligence to identify usage patterns and prevent problems before they arise.

What is your favorite aspect of this product?

I love this tool because it offers custom alerts and notifications, allowing me to respond quickly to performance and security issues.

What do you dislike most about this product?

I don't like limitations when it comes to using other tools. This makes it difficult to integrate with other software development and delivery tools, which may limit its usefulness in larger and more complex environments.

What recommendations would you give to someone considering this product?

Its monitoring feature, which lets you see how users interact with your website and mobile apps, allows you to identify and fix performance issues and improve user experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dynatrace Ratings

87 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Application Request Tracing Detail key attributes of application requests and transactions.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Dependency Tracking Tracking the performance of all application dependencies.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Code Performance Monitoring Tracking application performance at the code-base level.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Website Analytics

AIOps

Dynatrace Reviews

Kunal M.

Best kept appmon secret.., much malleable than any

Likeliness to Recommend

Pros

Samuel Z.

One of the most robust APM solutions on the market

Likeliness to Recommend

Pros

Tanis B.

Ensure that your digital applications and systems.

Likeliness to Recommend

Pros

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Feature Ratings

Error Reporting

Transaction Request Performance

Application Request Tracing

Real User Monitoring

Dependency Tracking

Synthetic Monitoring (RUM)

Application Metric Reporting

Application Discovery

Code Performance Monitoring

Enterprise Cloud Platform Support

Domain-Agnostic AI/ML

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness