


Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Dynamics 365 Customer Insights.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews

Holly A.
- Role: Public Sector
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Microsoft winning the game again.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It keeps track of all the worker's details, including talents and hardware tools that are available. It facilitates business operations decision-making and speeds up and greatly simplifies the business job process. Additionally, it enables for user customization, which is beneficial for meeting business and process requirements.
What is your favorite aspect of this product?
It enables for user customization, which is helpful in meeting operational and business requirements. It includes AI-assisted robotic workflow features, makes it simple to produce leads through campaigns, mails, and phone calls, and allows you to automate the lead creation process. Everything is controlled, from creating leads to shutting them through Microsoft Dynamics 365.
What do you dislike most about this product?
Additionally, purchasing a genuine Dynamics 365 edition is rather expensive. To ensure that all types of businesses enjoy such solutions, I would prefer that they offer it at a fair price. Documents formatting issues happens time to time and restrictions on PDF creation, version management, and seamless update distribution to user devices also make us frustrated.
What recommendations would you give to someone considering this product?
The assistance they provide has consistently been excellent. They are prompt and responsive, and they have been easy to reach by every method we have tried, with the exception of call. They are concerned about collects. You can use Microsoft Dynamics CRM whether your organization is small, medium-sized, or huge.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Peyton W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Great tool for increasing sales for businesses.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The capacity to grow as the organisation becomes older. Microsoft framework and API-based seamless integration. Leverage the whole stack, including the Azure platform, PowerAutomate, CDS, and PowerBI. The Microsoft Dynamics 365 platform may be configured to meet any level of complexity and is very strong. Functionality may be readily configured, and legacy application interactions are made simple.
What is your favorite aspect of this product?
Every stage of our journey has been greatly aided by Microsoft. I see that they are devoting a lot of resources to enhancing functionality and usefulness. For routine chores, it is quite user-friendly, and I can rapidly integrate new users. The platform for marketing automation includes contacts (no connectors). The Marketing application now provides a wide range of additional options thanks to Power Automate.
What do you dislike most about this product?
Some Outlook add-ons have created several uncomfortable situations because they record connection errors during synchronisation, and the mobile application frequently experiences issues that detract from the user experience. However, none of these issues causes Microsoft Dynamics 365 to lose its effectiveness or performance; in fact, they are very minor in comparison to all the advantages that can be gained from using it.
What recommendations would you give to someone considering this product?
"Microsoft Dynamics is very Huge, we've been using it for about 3 to 4 years, and its capabilities expand compared to any other competition, and we've tried some other CRMs. Its price is wonderful, too, and the only thing that can limit a user of Dynamics is his or her imagination."
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Getting better, fast!
Likeliness to Recommend
Pros
- Trustworthy
- Respectful
- Continually Improving Product
- Efficient Service
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
