Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
8.0 /10
CX Score
8.2 /10
Dynamics 365 Customer Insights
8.0 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Marketing Platforms - Enterprise category

Filter By

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative
11% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 84

Advanced Campaign Management

87

Marketing Operations Management

86

Email Marketing Automation

85

Marketing Asset Management

84

Marketing Workflow Management

84

Marketing Analytics

84

Advanced Data Segmentation

83

Community Marketing Management

82

Multi Channel Integration

82

Social Media Marketing Management

78

Mobile Marketing Management

76

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Data Integration

83

Quality of Features

81

Ease of IT Administration

79

Breadth of Features

79

Availability and Quality of Training

79

Vendor Support

78

Dynamics 365 Customer Insights Reviews

Jean Carlos H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Unlike other products, Dynamics 365 helps us to integrate all the data and processes of our portal, Admeas we can also integrate them with programs such as Outlook and others.

What is your favorite aspect of this product?

What we like the most about Microsoft dynamic 365 is that it has great features that make it unique, such as making data export easier, and that it has easy accessibility.

What do you dislike most about this product?

Since we have been using this product, we have not found any fault, since this product is of excellent quality for our company since the ability to customize a panel is of great help to our company.

What recommendations would you give to someone considering this product?

I highly recommend it to anyone who wants to use this product as it can help them maintain an excellent customer relationship in the field at an optimized cost but without compromising effectiveness.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Eduardo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Produto excelente.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Penso que a qualidade dos recursos e também as integrações com pacote Office.

What is your favorite aspect of this product?

Gosto muito do visual

What do you dislike most about this product?

Não identifiquei pontos que não goste.

What recommendations would you give to someone considering this product?

Recomendo para todas as empresas que usam pacote Office.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FARHAAN S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The Best tool for Marketers.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

We Can Easily Run multichannel Campaign, Generates leads, analyze the data by Marketing Analytics and Can get insight from it.

What is your favorite aspect of this product?

Lead Management Email Marketing helps to create highly dynamic Email. Customer analytics helps you to Analyze the Data and get market Insights. It helps you to resolve the Customer service request.

What do you dislike most about this product?

Costing is a bit high as compared to other products.

What recommendations would you give to someone considering this product?

Yes One must definitely give a try to Microsoft dynamics.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity