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Dynamics 365 Customer Insights
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What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews
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Jean Carlos H.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Fantastic Product
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Unlike other products, Dynamics 365 helps us to integrate all the data and processes of our portal, Admeas we can also integrate them with programs such as Outlook and others.
What is your favorite aspect of this product?
What we like the most about Microsoft dynamic 365 is that it has great features that make it unique, such as making data export easier, and that it has easy accessibility.
What do you dislike most about this product?
Since we have been using this product, we have not found any fault, since this product is of excellent quality for our company since the ability to customize a panel is of great help to our company.
What recommendations would you give to someone considering this product?
I highly recommend it to anyone who wants to use this product as it can help them maintain an excellent customer relationship in the field at an optimized cost but without compromising effectiveness.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Produto excelente.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Penso que a qualidade dos recursos e também as integrações com pacote Office.
What is your favorite aspect of this product?
Gosto muito do visual
What do you dislike most about this product?
Não identifiquei pontos que não goste.
What recommendations would you give to someone considering this product?
Recomendo para todas as empresas que usam pacote Office.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
The Best tool for Marketers.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We Can Easily Run multichannel Campaign, Generates leads, analyze the data by Marketing Analytics and Can get insight from it.
What is your favorite aspect of this product?
Lead Management Email Marketing helps to create highly dynamic Email. Customer analytics helps you to Analyze the Data and get market Insights. It helps you to resolve the Customer service request.
What do you dislike most about this product?
Costing is a bit high as compared to other products.
What recommendations would you give to someone considering this product?
Yes One must definitely give a try to Microsoft dynamics.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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