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Dynamics 365 Customer Insights
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What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews
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Bruno C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
It enables us to align our sales and marketing
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
An essential solution for commercial enterprise professionals. It publications the income representatives through the sales method. It allows pretty briefly quoting, providing the customer with a quick citation. Through advertising and marketing automation, it enables us to align our sales and marketing approaches. And it is easy to apply and intuitive to understand. Microsoft Dynamics 365 has the capability to provide whole and intelligent data. Its sales insight characteristic analyzes a massive amount of information and gives opportunities for the improvement of your consumer accounts. Its mobility makes cell packages are very exciting.
What is your favorite aspect of this product?
This platform offers an absolutely infinite range of integration talents. It’s clean to apply and it configures your specific wishes. It has powerful analytics and business intelligence.
What do you dislike most about this product?
Microsoft Dynamics 365 will now not offer a backup document of your facts. If you are not a CRM professional, customizing CRM may be complex and you can even spoil your environment. It’s tough to manage users and permissions because of the many customizations available.
What recommendations would you give to someone considering this product?
If you've got a commercial enterprise or in case, you are looking for something simpler and affordable so in my view, Microsoft Dynamics 365 is the high-quality answer to your enterprise.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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Akina E.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Microsoft Marketing 365-Works 360 degrees
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It enables a flawless integration with Microsoft Dynamics 365 and most importantly with LinkedIn that can be a jackpot when viewed in terms of marketing. Implementation of the software went as I expected.
What is your favorite aspect of this product?
The tools in Microsoft 365 are worth appreciating. It has very impressive integration with other dynamic software. Creating emails for marketing by the help of templates has become very easy. It can also be used to target particular prospects of clients to market news and events which are directly related to them.
What do you dislike most about this product?
Pricing depends on the number of contacts even if one is not marketing all of them, Existing marketing lists cannot be used again and this is one of the major drawbacks. Its user interface might seem complicated to some while it may not be difficult for those already using Microsoft Dynamics 365.
What recommendations would you give to someone considering this product?
It is appropriate to use if one is already using Microsoft Dynamics 365 for engaging clients. But it should be noted that it is not very suitable for large-scale enterprises where departments for marketing are separate and specific. Considering the pricing it might be expensive.
Pros
- Helps Innovate
- Reliable
- Respectful
- Generous Negotitation
Please tell us why you think this review should be flagged.
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Sorina Meria S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Manage Marketing with Microsoft Dynamics 365
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Microsoft Dynamics 365 is actually a very dynamic software that caters almost all needs regarding sales and marketing, give them a name and they have it. You can easily manage retail and CRM services under one platform. It also eases the access by having it on windows as well Apps in mobile.
What is your favorite aspect of this product?
Microsoft 365 is never down because it has its presence globally in more or less 40 languages. You can buy it as a cloud based system or within your office premises as well. Many people usually know about this and I should call it a fact that it is very easily integrated with Microsoft Outlook. What I personally like about this CRM is that it is very easy to make reports on it and you can get desired reports in the same format or just by simply updating them.
What do you dislike most about this product?
This is for sure a great platform to work on and it has everything up to the mark but it comes at the cost of being very non-user friendly. Many people struggle to use it when they use it for the very first time and I think it’s quite difficult to use by people who are tech-friendly as well.
What recommendations would you give to someone considering this product?
This one is great for your organization in terms of efficiency and great results. You can improve the overall performance by getting a good CRM that will not let you down, if you can afford it then I must say do not compromise your results and wait any longer.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
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