Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
8.0 /10
CX Score
8.2 /10
Dynamics 365 Customer Insights
8.0 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Marketing Platforms - Enterprise category

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Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative
11% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 84

Advanced Campaign Management

87

Marketing Operations Management

86

Email Marketing Automation

85

Marketing Asset Management

84

Marketing Workflow Management

84

Marketing Analytics

84

Advanced Data Segmentation

83

Community Marketing Management

82

Multi Channel Integration

82

Social Media Marketing Management

78

Mobile Marketing Management

76

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Data Integration

83

Quality of Features

81

Ease of IT Administration

79

Breadth of Features

79

Availability and Quality of Training

79

Vendor Support

78

Dynamics 365 Customer Insights Reviews

Madhukesh G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A less featured product from a reputable Organisat

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Campaign Management is quite good as compare to other players.

What is your favorite aspect of this product?

Email Marketing Automation

What do you dislike most about this product?

Data integration, Data query

What recommendations would you give to someone considering this product?

A lot to improve as compare to other players in Market.

Pros

  • Security Protects
  • Continually Improving Product
  • Enables Productivity
  • Caring

Cons

  • Commodity Features
  • Less Efficient Service
  • Vendor's Interest First
  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Diverse product offerings

Likeliness to Recommend

7 /10

Pros

  • Saves Time
  • Client Friendly Policies
  • Client's Interest First
  • Transparent

Saylor A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The most adaptable CRM Global Business

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

he goal is to use it as a commercial tool and boost client happiness. It enables us to save client data from several shop sites in several sectors and retrieve data quickly. With a less user-friendly interface, the previous version with drag-&-drop capability was superior. The installation procedure might require up to 2 hours. Throughout this period, the procedure may resume automatically, resulting in success (or failures) messages that were sent to customers via email.

What is your favorite aspect of this product?

This is the most effective product-sales combo. Effortlessly control business activities and interact with cross-functional colleagues with a single click. It promotes marketing activities and creates graphics, emails, and web content. It has a blend of CRM & ERP technologies to help anyone run their company or corporation more easily. Artificial intelligence techniques evaluate and detect client activities. We can learn about our customers. It gives methods for increasing consumer involvement. It also provides for simple of our projects, as well as the development of production techniques.

What do you dislike most about this product?

It becomes exceedingly hard to tailor the program to meet business needs, leaving the installation partner in danger of not correctly implementing it. Costs should be flexible and customizable. The outcomes aren't more practical. It is difficult to manage massive data on this system. It is expensive in comparison to the tools and products that it provides. It might be challenging for somebody unfamiliar with the Microsoft suite.

What recommendations would you give to someone considering this product?

If you have wealth of already existing information, engage an independent partner to integrate current information with new and assist with Dynamics 365 implementation. But if you're a small or new organization, you'll perform well without it!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service