Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
7.4 /10
CX Score
7.8 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 75

Dashboard

92

Collaboration

78

Visual Pipeline Monitoring

78

Data Ingestion and Interoperability

76

Scenario Analysis

74

Intelligent Alerts and Notifications

74

Artificial Intelligence-Based Insights

73

Pipeline Planning

72

Predictive Sales Forecasting

71

Predictive Time-Series Reporting & Analytics

65

Territory Analytics and Management

64

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Quality of Features

82

Ease of Implementation

81

Ease of Customization

80

Breadth of Features

79

Business Value Created

79

Vendor Support

78

Ease of IT Administration

76

Availability and Quality of Training

64

Dynamics 365 Customer Insights Reviews

Oluwatobiloba A.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Clear customer insight is guaranteed.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Dynamics 365 Customer insight is sophisticated and very good in terms of it features, functionality, interface and customer service support.

What is your favorite aspect of this product?

The ability to gain overall insight on my client need and their data is the favourite aspect of this software for me. With this software i can adopt solutions to my client needs.in real time

What do you dislike most about this product?

This software is quite expensive for start-up businesses and small companies.

What recommendations would you give to someone considering this product?

I strongly recommend this product for customer insight. It has the exact features you need.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Ashutosh N G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Very good integrated product for data analytics

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

It offers good integration with existing CRMs and good analytics capabilities

What is your favorite aspect of this product?

It is easy to use and team can use it without much training

What do you dislike most about this product?

Data visualization of tool can be improved further

What recommendations would you give to someone considering this product?

If looking for easy to use tool

Pros

  • Performance Enhancing
  • Saves Time
  • Reliable
  • Enables Productivity

Aurpa F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Innovative, Enchanting Marketing/Sales Solution.

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Dynamics 365 Customer Insights work like a business; it creates charts for management. It provides precise data for thorough analysis, and filters help find the data you need. The best part is the Office 360 and SharePoint integration. With it, we get a complete picture of our clients. Account identification and sales are both aided by this feature’s use. It’s vital to know how to use the software. In the absence of instruction, Dynamics 365 Customer Insights may be a challenge to succeed. But we enjoyed tracking KPIs and did a good job. It allows us to expect their needs and improve future interactions.

What is your favorite aspect of this product?

Microsoft Dynamics 365 Customer Insights collects data from multiple sources and turns it into actionable insights. Customer service is outstanding. This was something I’d never seen before from any other ERP/CRM team, and it was awe-inspiring. Mobile phones, computers, and web browsers are all acceptable methods of accessing it. It becomes more straightforward and more effective. Many CRM, including service, can use several same tools. Field Service now has better scheduling capabilities. It’s ideal for managing sales and marketing. It also allows us to better track lead management and create a customer relations program.

What do you dislike most about this product?

Microsoft Dynamics 365 Customer Insights requires a significant time and financial investment. Creating customer profiles is a time-consuming process. It can be challenging to determine the specifics, especially when conducting a more in-depth analysis. The situation, however, is getting better.

What recommendations would you give to someone considering this product?

Microsoft Dynamics 365 Customer Insights, an excellent tool anyone can use to ensure it works for them, is impressive. It doesn't have many data sources it can support out of the box, which is disappointing. Yet, it is worth getting some training to utilize the software entirely. Microsoft also offers a demo version of the software, which you can access.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy