Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
7.4 /10
CX Score
7.6 /10
Dynamics 365 Customer Insights
7.4 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Customer Intelligence category

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Helps Innovate

Feature Ratings

Average 79

Data Visualization

84

API Framework

83

Real Time Workflow Automation

83

Predictive Analytics

82

Audience Demographics

81

Anomaly Detection

81

Conversion Analysis

79

Audience Segmentation

78

Cross Channel Attribution Analysis

78

Customer Journey Modelling

74

Metadata Management

72

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Quality of Features

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

81

Ease of Customization

81

Business Value Created

78

Ease of IT Administration

78

Breadth of Features

77

Usability and Intuitiveness

77

Vendor Support

76

Availability and Quality of Training

75

Dynamics 365 Customer Insights Reviews

Rose C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

The best CRMs tool out there

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

UI is very plain and clear, consistent experience across all entities

What is your favorite aspect of this product?

Full integration with Outlook for emails and calendar.

What do you dislike most about this product?

Hard to manage users and permissions due to the many customizations available.

What recommendations would you give to someone considering this product?

I think that whether you are a start-up, small business, or large business, this software will work for you if you customize it to your specific needs. It is easy to use, and training is a breeze.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

JUAN CARLOS R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

the characteristics are as expected

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

By the support that MICROSOFT gives, it guarantees that it will work

What is your favorite aspect of this product?

sample data and predictability

What do you dislike most about this product?

I really don't know, it may be the commitment that must exist with the supplier company

What recommendations would you give to someone considering this product?

check your organization first, on budget and see through testing, if software is needed

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Saves Time

Michael R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2021

High-precision infrastructure

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

It has all the necessary tools to intelligently and functionally manage routine customer requests. The experience gained by both the person operating the software and the customer is formidable. Its truly comprehensive interface to work provides all panels within easy reach.

What is your favorite aspect of this product?

Microsoft Dynamics 365 customer service is a tool that is distinguished by its high functionality and quality for implementation in any kind of organization, whether large or small

What do you dislike most about this product?

Complaints about this service are fortunately none, the tool is quite extensive and provides the best experience when working. The only weakness that I have noticed but that has happened very rarely is that the software is slow to run, but the times this has happened have been very short, so it doesn't cause me any concern

What recommendations would you give to someone considering this product?

I definitely recommend this service for use in all kinds of businesses, as it is a fairly comprehensive system with everything needed to provide a high quality customer service experience, the software provides different price packages that are ideal for different usage needs

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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