Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
7.4 /10
CX Score
7.6 /10
Dynamics 365 Customer Insights
7.4 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Customer Intelligence category

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Helps Innovate

Feature Ratings

Average 79

Data Visualization

84

API Framework

83

Real Time Workflow Automation

83

Predictive Analytics

82

Audience Demographics

81

Anomaly Detection

81

Conversion Analysis

79

Audience Segmentation

78

Cross Channel Attribution Analysis

78

Customer Journey Modelling

74

Metadata Management

72

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Quality of Features

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

81

Ease of Customization

81

Business Value Created

78

Ease of IT Administration

78

Breadth of Features

77

Usability and Intuitiveness

77

Vendor Support

76

Availability and Quality of Training

75

Dynamics 365 Customer Insights Reviews

Brian T.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to roll out due to the integration of other p

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

It seems to integrate well with what we already used and was cost-effective in rolling out. People seem to understand the products better. The data is easy to interpret as well. Seem to doubt it real time on a weekly basis helps

What is your favorite aspect of this product?

The ease of Collaborating with her other products

What do you dislike most about this product?

Every once in a while you’ll have an error having a rooster programs at times. Otherwise the product runs really well and have had no major issues

What recommendations would you give to someone considering this product?

Just take a look at the features of the product and really how will the ease of integrating it with your current products in relationship to the costs are. It’s a well-established company with great support that rolls out updates frequently.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Christopher P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

A solid product for your business needs.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

It’s just better

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Nothing, it is great

What recommendations would you give to someone considering this product?

Try it out on a free trial and make sure you can implement all your data points

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark M.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Helps my business succeed-I'm very happy.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Essentially, it differs in the sheer breadth of components that it offers to the user. For a product this all-encompassing and useful, you'd almost expect it to be difficult to get used to and make regular use of. Thankfully, that is not the case at all.

What is your favorite aspect of this product?

All things considered, I like the fact that Microsoft has designed it to be so user friendly.

What do you dislike most about this product?

There's nothing that I honestly dislike about this product, apart from maybe the fact that it offers some elements that are a complete waste or are not being used to their full potential in a small business like mine. All in all, however, that's not a big deal.

What recommendations would you give to someone considering this product?

I would advise anyone considering this product to seriously consider it, if it seems to meet their needs. It's definitely worth the cost. I would also advise a potential buyer to truly read up on everything that the product has to offer, to ensure that if they do elect to go with the product they are ultimately using it to its full potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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