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DocuWare Logo
DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.8 /10
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
99%
Strategy & Innovation:
98%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

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4% Negative
3% Neutral
93% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

88

Document Sharing

87

Document Hosting

87

Security and Access Control

84

Metrics and Reporting

84

Access Tracking

83

Check Out Check in

83

Publication Workflow

83

Editor Functions

83

Version Control

82

Indexing and Classification

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

88

Quality of Features

87

Ease of Customization

86

Breadth of Features

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Business Value Created

84

Ease of IT Administration

83

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Reviews

Kelly C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for filing and organizing documents

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Unlike others, it has excellent security, dependability, speedy integration with our IT infrastructure, and a wide range of customization options. Since this platform enables a flow to record each stage of the process, from when an order is submitted to payment is verified, we have improved response times and more precise control over the data.

What is your favorite aspect of this product?

I enjoy that DocuWare can handle unique documents and store plenty of them. With this system, I can set up an efficient digital workflow and automate your operations for continuous performance. DocuWare accounts are accessible from any location, and I can easily sync our settings and manage our files from any device. It will be easy and quick to import documents.

What do you dislike most about this product?

DocuWare has provided us with a positive experience, our only criticism concerns that many of our workers are not based in an office; they do a lot of business travel and would benefit from having access to the software via mobile device. Not enough places for integration, however, have been addressed in recent years.

What recommendations would you give to someone considering this product?

Rapid deployment of the system is possible. Incorporations may finally put their paper woes behind them and adopt this paperless solution. Though DocuWare is a viable option, it's important to double-check your needs and see if there are better alternatives in the market. It is highly recommended for document administration and management in general.

Pros

  • Unique Features
  • Inspires Innovation
  • Saves Time
  • Respectful

Allie S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

the best document management software.

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

I have been in Document Management since the 90s and are exposed to several higher-priced solutions. DocuWare’s interface is by far the simplest in the industry. Training my clients on both administrative and user functions systematically yields positive comments. Simple to know screens that are designed from the user’s perspective, not the programmers.

What is your favorite aspect of this product?

I love how client-service-oriented this company is. Once my company asked for me to seek out an answer like Docuware offers, I created several calls to multiple vendors. Docuware was the sole one ready to justify their product to me in a way that I, as an IT person, might understand. Throughout their software system implementation, our Docuware project manager was continually a fast phone call or e-mail away to resolve any problems we experienced. When implementing the software, only a few issues we encounter get quickly resolved by their help table team. I have been impressed with this company and will gladly advocate them to others trying t

What do you dislike most about this product?

I’m quite new to Docuware so did take a bit of to obtain used to it. Docuware software system is straightforward to use. My only dislike is the way things are set up, can create searching for documents a bit hard. I feel this might be corrected internally with the individuals using the program and our tech team if we modify some of our settings.

What recommendations would you give to someone considering this product?

The chances are extremely endless once it involves being able to store, organize and search at intervals this application. There are several storage options when exploiting the desktop software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Altruistic

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

DocuWare boosts our company's efficiency

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

I've seen my fair share of expensive Document Management systems, but DocuWare has the most excellent user interface in the business. DocuWare allows me to eliminate the need for paper documents, allowing our staff to operate more agilely and free from the burden of maintaining paper copies of our customers' most recent information.

What is your favorite aspect of this product?

DocuWare's flexibility in accommodating different file formats and storing large quantities of data is a significant selling point for me. It facilitates the implementation of intelligent digital workflow via office automation. Its cloud-based services simplify digitizing paper documents, and its user interface is well-designed. Document management's even the most fundamental features are fantastic for any administration. It's versatile and user-friendly.

What do you dislike most about this product?

DocuWare is perfect in every way for us; our work here has yielded satisfying outcomes, and we've gained invaluable expertise. However, there is room for improvement in terms of the cloud servers' ability to provide consumers with optimization. The company could stand to enhance the mobile app's functionality and give the user a more rounded experience.

What recommendations would you give to someone considering this product?

As a user, you'll find the system intuitive and straightforward. I strongly recommend this one if you can afford a more expensive document management solution. You and your whole staff will appreciate the time savings and increased productivity afforded by this program's adaptability, user-friendliness, and feature-rich interface, and highly recommended.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

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