
What is DocuWare?
DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 99%
- Strategy & Innovation:
- 98%
- Service Experience:
- 98%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuWare?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Searchability
Document Sharing
Document Hosting
Security and Access Control
Metrics and Reporting
Access Tracking
Check Out Check in
Publication Workflow
Editor Functions
Version Control
Indexing and Classification
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of Customization
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
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DocuWare Reviews

Olga N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
A reliable way to save documents
Likeliness to Recommend
What differentiates DocuWare from other similar products?
DocuWare is incredibly user-friendly, available from any device, and very secure. It makes it simple to do away with the need for paper documents now we can fetch documents in a few seconds. Additionally, the program makes document collaboration simple. Its security ability makes it stands out from competitors.
What is your favorite aspect of this product?
DocuWare has become my need in less time now. I don't even think about leaving it. I like each aspect of DocuWare. It was a significant source of information and value for our process. We were able to streamline the purchase procedure, and we now have a flow to record each step of the process from entering the order to receiving confirmation of payment.
What do you dislike most about this product?
The one thing I don't like about Docuware is that there aren't enough alternatives for exporting documents. I would adore the ability to export the document with all the information that was utilized to store it. To be able to search for exactly what you want, some of the search choices need to be adjusted somewhat.
What recommendations would you give to someone considering this product?
DocuWare is incredibly helpful software to store files without any worries. Drag different components onto the form to swiftly position them where you wish. More engagement and quicker work are made possible by this feature. DocuWare is also a less costly tool than other rivals.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.

Angela S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
Streamlined data processing and storage
Likeliness to Recommend
What differentiates DocuWare from other similar products?
Prior to this, we were required to manually store and retrieve old paperwork and it became too expensive to continue doing it the old way, so we started utilizing Docuware. Now I adore storing all of our documents in a secure place and we can retrieve them in only a few seconds. It not only protects our data but also makes sure no one else can access them.
What is your favorite aspect of this product?
We utilize Docuware Cloud to store documents, doing away with cumbersome paper files and enabling us to keep more recent records for our clients. We can also say it is a saver because it saves a huge amount of time that before was wasted in managing files and searching any file also takes a high amount of time but now we can get any file at any time without wasting time. In our organization, we utilize Docuware Cloud with checks and balances because, without it, we would be processing applications by hand for far too long.
What do you dislike most about this product?
I had no issue with it; it's a complete tool. The features that it has provided for us, in my opinion, are excellent and significantly more comprehensive because it also allows us to send emails and save files, which means that it is highly detailed and enjoyable to use.
What recommendations would you give to someone considering this product?
For companies wishing to digitize their documentation and lessen physical filing, I suggest to them that Docuware Cloud is the best option. It provides many advantages and makes sure that all corporate documents are both very accessible and safe.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Caroline c.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
File sharing software with stellar services
Likeliness to Recommend
What differentiates DocuWare from other similar products?
Unlike others, DocuWare allows us to securely archive critical business documents, including purchase orders, invoices, and checks. Accessing and sharing documents for group work is a breeze. It helps us stay on top of things and creates searchable "memos" of our files. In a nutshell, this app makes file sharing a cinch for me.
What is your favorite aspect of this product?
The ability to do a search using the whole document has become one of my favorite features. I like that Docuware works both locally and in the cloud. If there's anything that requires my signature at the office, I can sign on and approve it immediately. The fact that it is accessible over the web means I can use it from any location, which is very useful for my telecommuting and home office needs.
What do you dislike most about this product?
They didn't have the most user-friendly search features when I first began using them, but they've become much better. My only complaint is that Docuware's exporting features are minimal. Upgrading storage on the Grandfathered plan is costly, but it enables me to support an infinite number of customers at no extra expense.
What recommendations would you give to someone considering this product?
Docuware allows staff members in different sections of an organization to respond to a customer's inquiries without transferring them to another department. I adore the system and strongly suggest it to anybody concerned with the safety of their files. Those needing automation solutions have my enthusiastic recommendation; I am pleased with their organization.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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