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DocuWare Logo
DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.8 /10
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
99%
Strategy & Innovation:
98%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

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4% Negative
3% Neutral
93% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

88

Document Sharing

87

Document Hosting

87

Security and Access Control

84

Metrics and Reporting

84

Access Tracking

83

Check Out Check in

83

Publication Workflow

83

Editor Functions

83

Version Control

82

Indexing and Classification

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

88

Quality of Features

87

Ease of Customization

86

Breadth of Features

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Business Value Created

84

Ease of IT Administration

83

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Reviews

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A reliable way to save documents

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

DocuWare is incredibly user-friendly, available from any device, and very secure. It makes it simple to do away with the need for paper documents now we can fetch documents in a few seconds. Additionally, the program makes document collaboration simple. Its security ability makes it stands out from competitors.

What is your favorite aspect of this product?

DocuWare has become my need in less time now. I don't even think about leaving it. I like each aspect of DocuWare. It was a significant source of information and value for our process. We were able to streamline the purchase procedure, and we now have a flow to record each step of the process from entering the order to receiving confirmation of payment.

What do you dislike most about this product?

The one thing I don't like about Docuware is that there aren't enough alternatives for exporting documents. I would adore the ability to export the document with all the information that was utilized to store it. To be able to search for exactly what you want, some of the search choices need to be adjusted somewhat.

What recommendations would you give to someone considering this product?

DocuWare is incredibly helpful software to store files without any worries. Drag different components onto the form to swiftly position them where you wish. More engagement and quicker work are made possible by this feature. DocuWare is also a less costly tool than other rivals.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Angela S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Streamlined data processing and storage

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Prior to this, we were required to manually store and retrieve old paperwork and it became too expensive to continue doing it the old way, so we started utilizing Docuware. Now I adore storing all of our documents in a secure place and we can retrieve them in only a few seconds. It not only protects our data but also makes sure no one else can access them.

What is your favorite aspect of this product?

We utilize Docuware Cloud to store documents, doing away with cumbersome paper files and enabling us to keep more recent records for our clients. We can also say it is a saver because it saves a huge amount of time that before was wasted in managing files and searching any file also takes a high amount of time but now we can get any file at any time without wasting time. In our organization, we utilize Docuware Cloud with checks and balances because, without it, we would be processing applications by hand for far too long.

What do you dislike most about this product?

I had no issue with it; it's a complete tool. The features that it has provided for us, in my opinion, are excellent and significantly more comprehensive because it also allows us to send emails and save files, which means that it is highly detailed and enjoyable to use.

What recommendations would you give to someone considering this product?

For companies wishing to digitize their documentation and lessen physical filing, I suggest to them that Docuware Cloud is the best option. It provides many advantages and makes sure that all corporate documents are both very accessible and safe.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Caroline c.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

File sharing software with stellar services

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

Unlike others, DocuWare allows us to securely archive critical business documents, including purchase orders, invoices, and checks. Accessing and sharing documents for group work is a breeze. It helps us stay on top of things and creates searchable "memos" of our files. In a nutshell, this app makes file sharing a cinch for me.

What is your favorite aspect of this product?

The ability to do a search using the whole document has become one of my favorite features. I like that Docuware works both locally and in the cloud. If there's anything that requires my signature at the office, I can sign on and approve it immediately. The fact that it is accessible over the web means I can use it from any location, which is very useful for my telecommuting and home office needs.

What do you dislike most about this product?

They didn't have the most user-friendly search features when I first began using them, but they've become much better. My only complaint is that Docuware's exporting features are minimal. Upgrading storage on the Grandfathered plan is costly, but it enables me to support an infinite number of customers at no extra expense.

What recommendations would you give to someone considering this product?

Docuware allows staff members in different sections of an organization to respond to a customer's inquiries without transferring them to another department. I adore the system and strongly suggest it to anybody concerned with the safety of their files. Those needing automation solutions have my enthusiastic recommendation; I am pleased with their organization.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

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