DocuWare Logo
DocuWare Logo
DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.8 /10
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
99%
Strategy & Innovation:
97%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

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4% Negative
4% Neutral
92% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

88

Document Sharing

87

Document Hosting

87

Security and Access Control

85

Metrics and Reporting

85

Access Tracking

84

Publication Workflow

83

Check Out Check in

82

Version Control

82

Editor Functions

82

Indexing and Classification

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Quality of Features

87

Ease of Customization

87

Breadth of Features

85

Availability and Quality of Training

84

Business Value Created

84

Usability and Intuitiveness

84

Ease of IT Administration

84

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Reviews

Howard J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

DocuWare can digitize your paper documents

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Over time, its range has broadened and contracted. Its heyday has passed, and now only occasional use remains. Recently, we've been using it to transmit multiple resident paperwork to our third-party property management platform. Internal processes also make advantage of it. In the past, it was used to file paperwork for our residents and duplicates of checks from Accounts Payable.

What is your favorite aspect of this product?

The current plan is to print one paper each resident per month, for a total of one thousand printed documents per month. DocuWare's ability to read barcodes allows us to send that pdf to the system, where it is automatically filed under each resident's name. Every one of these records is then manually entered into our web-based property management system. This eliminates the need to process documents individually for each citizen.

What do you dislike most about this product?

While generally reliable, OCR isn't perfect and can miss some details in some documents. Slowdowns in the web interface are an occasional problem.

What recommendations would you give to someone considering this product?

Our accounts payable process for restaurants has been streamlined with DocuWare. Although we now use a more specialized tool for invoice processing, we continue to rely on DocuWare for the identification and storage of documents relevant to cash management.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Saves Time

Albert A.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fascinating Application for automating document

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

DocuWare is fascinating in the way it manages all documents in an elegant, understandable but sophisticated manner, but it also has a number of other features that set it apart from the contest. For example, it gives us the ability to design our own storage system by giving us full control over how directories are structured.

What is your favorite aspect of this product?

The Web interface is meticulously planned and was carefully created by only including the major components. Another great option for keeping digital assets completely concealed and safe is the ability to limit user access to specific folders. In addition to this, we have a great rapport with their tech support team, who assist us whenever we need to align the layout with our working environment.

What do you dislike most about this product?

As I already stated, I adore its sophistication. In fact, I adore this sophisticated system, but I believe that my prior experience with similar systems gives me an advantage over newcomers because its sophistication makes it difficult for them to get well beyond the system's learning curve and begin using it right away.

What recommendations would you give to someone considering this product?

I strongly prefer DocuWare, and I advise anyone looking to cut costs on their physical document management system to do the same. DocuWare aids in decreasing paper record-keeping expenses, the manpower required to handle document storage and access, and boosting compliance. Above all, sharing your digital assets both inside and outside of your company becomes entirely secure with DocuWare.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Reliable and effective document management tool

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

Making the application more user-friendly is the first thing to consider because it may be fairly variable and harder to grasp. I wish it could be scaled up more. I wish it had more coupling options so that I could completely achieve its actual potential. Out of all the software available for automating document routing in and out of the company, DocuWare was the one I liked the best. Because all the data and assets are kept in one central, easily accessible web location, its installation enables our personnel to work remotely from any location, saving us a great deal of time and money.

What is your favorite aspect of this product?

The UI is excellent, and the way the folders may be arranged inside this framework is completely novel and astounding. Another feature I like a lot is the DocuWare printer. It is an add-on that distributes the documents to the user's regular tray or, if rules are set out for it, a custom tray. DocuWare is a very effective tool for exchanging paper documents electronically.

What do you dislike most about this product?

I don't have many concerns about this system because I thought it was superior to other solutions that were available for a similar use case. Well, first of all, I find its laborious editing features frustrating to use when I want to swiftly do my task and must take my time with them. Lastly, occasionally there could not be the best customer service.

What recommendations would you give to someone considering this product?

If you're looking for a security tool that also offers full document workflow automation, DocuWare may be your top choice. The market is full of tools that look so alluring from a pricing point of view. But on the other hand, DocuWare appears economical, but it is the most reliable and effective document management system available.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Caring

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