DocuWare Customer Reviews 2025 | SoftwareReviews

DocuWare

Composite Score

8.3 /10

CX Score

8.8 /10

53 Reviews Write a Review

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What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details

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Awards & Recognition

DocuWare won the following awards in the Document Management category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 98%
Conflict Resolution:: 99%
Strategy & Innovation:: 98%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

4% Negative

3% Neutral

93% Positive

Pros

Trustworthy
Efficient Service
Respectful
Altruistic

Feature Ratings

Average 84

Searchability

Document Sharing

Document Hosting

Security and Access Control

Metrics and Reporting

Access Tracking

Check Out Check in

Publication Workflow

Editor Functions

Version Control

Indexing and Classification

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Content Management - Enterprise

Score 7.7

View DocuWare in this category (opens in a new tab)

DocuWare Videos

DocuWare Reviews

Kamau B.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Seamless Document Management Software

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

What makes DocuWare unique is the ease of customizing it to suit business needs. In addition, it's very secure and the licensing model favour many businesses

What is your favorite aspect of this product?

Accessing document is easy. Document collaboration is assured. I like that it's very secure and affordable It's scalable too and this is great. Management is easy

What do you dislike most about this product?

I have had no bad blood with DocuWare

What recommendations would you give to someone considering this product?

For business document management, DocuWare offers Amazing features, it's capable and affordable

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Muthige M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

My Experience With DocuWare

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

First DocuWare can be installed both on premises and on servers. It offers great security features and accessing and managing documents as well as collaboration is easy.

What is your favorite aspect of this product?

I like that DocuWare is customizable and scalable. The software offers great security features. I like the easy access and management of documents.

What do you dislike most about this product?

The user interface needs improvements

What recommendations would you give to someone considering this product?

If you're looking for a document management software, DocuWare is a great solution. Very affordable and secure. It's scalable too.

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Effective Service

Mucina W.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

An Effective and Secure Document Manager

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

DocuWare comes with different software modules allowing businesses to choose what works for them.

What is your favorite aspect of this product?

My best aspect is that DocuWare offers different modules and therefore businesses are not confined with one option but rather can choose what meets their needs It is secure and affordable which are important aspects yo our business Did I also say it is scalable

What do you dislike most about this product?

No hates for DocuWare as it offers more than we need and I have had no problems with no any of its features.

What recommendations would you give to someone considering this product?

I'm recommending DocuWare because it has proved to work having used it in our business for over 4 years. It is also affordable.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

DocuWare

What is DocuWare?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love DocuWare?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Searchability DMSes generally allow for the ability to conduct searches on document content.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Version Control Tracking of document versions with each iteration of document changes.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Content Management - Enterprise

DocuWare Videos

Introducing DocuWare for Invoice Processing

Speed up your AP! How you can increase the number of invoices you process by 6X

A beginner’s look at document management - See why 20,000* customers use DocuWare every day

10 best practices for stress-free document management

DocuWare Reviews

Kamau B.

A Seamless Document Management Software

Likeliness to Recommend

Pros

Muthige M.

My Experience With DocuWare

Likeliness to Recommend

Pros

Mucina W.

An Effective and Secure Document Manager

Likeliness to Recommend

Pros

Most Popular DocuWare Comparisons

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Feature Ratings

Searchability

Document Sharing

Document Hosting

Security and Access Control

Metrics and Reporting

Access Tracking

Check Out Check in

Publication Workflow

Editor Functions

Version Control

Indexing and Classification

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement