DocuWare Customer Reviews 2024

DocuWare

Composite Score

8.3 /10

CX Score

8.7 /10

49 Reviews Write a Review

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What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details

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Awards & Recognition

DocuWare won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

5% Negative

3% Neutral

92% Positive

Pros

Trustworthy
Efficient Service
Respectful
Altruistic

Feature Ratings

Average 84

Searchability

Document Sharing

Document Hosting

Security and Access Control

Metrics and Reporting

Access Tracking

Publication Workflow

Check Out Check in

Version Control

Editor Functions

Indexing and Classification

Vendor Capability Ratings

Average 85

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Content Management - Enterprise

Score 7.7

View DocuWare in this category (opens in a new tab)

DocuWare Videos

DocuWare Reviews

Amanda W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Good for Document Management!

Likeliness to Recommend

7 /10

What differentiates DocuWare from other similar products?

DocuWare software presents a comprehensive document management and automation solution that aligns well with the needs of modern businesses, particularly client relationship management.

What is your favorite aspect of this product?

It supports up to 500 different applications, including major ones like Oracle, Sage, and Microsoft Dynamics. The integration is streamlined with features like Smart Connect, allowing for seamless connections that automate redundant tasks. This reduces manual data entry and increases efficiency,

What do you dislike most about this product?

The lack of integration with email and filtering feature.

What recommendations would you give to someone considering this product?

To consider DocuWare, I recommend to opt for the cloud version for its enhanced flexibility and accessibility.

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Caring

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Optimizing business processes with DocuWare

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Efficient Service
Saves Time

Anuroop V.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Good product to use for documentation

Likeliness to Recommend

7 /10

What differentiates DocuWare from other similar products?

DocuWare offers advanced workflow automation capabilities that enable organisations to streamline and optimise their business processes. Users can design custom workflows to automate document routing, approval processes, notifications, and tasks, reducing manual errors and accelerating productivity.

What is your favorite aspect of this product?

advanced workflow automation capabilities. DocuWare enables organisations to streamline their business processes by automating document routing, approval workflows, notifications, and tasks. This automation not only reduces manual errors and accelerates productivity but also allows employees to focus on higher-value tasks, leading to improved efficiency and operational excellence within the organisation.

What do you dislike most about this product?

Ui design is outdated or less modern compared to other document management solutions. Improvements to the user interface and user experience could enhance overall usability and adoption.

What recommendations would you give to someone considering this product?

Evaluate how well DocuWare integrates with your existing software ecosystem, including ERP systems, CRM software, email clients, and other business applications. Consider compatibility, ease of integration, and any potential limitations that may impact your workflows and data interoperability.

Pros

Efficient Service
Altruistic
Generous Negotitation
Continually Improving Product

DocuWare

What is DocuWare?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love DocuWare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Searchability DMSes generally allow for the ability to conduct searches on document content.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Version Control Tracking of document versions with each iteration of document changes.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Content Management - Enterprise

DocuWare Videos

Introducing DocuWare for Invoice Processing

Speed up your AP! How you can increase the number of invoices you process by 6X

A beginner’s look at document management - See why 19,000* customers use DocuWare every day

10 best practices for stress-free document management

DocuWare Reviews

Amanda W.

Good for Document Management!

Likeliness to Recommend

Pros

Optimizing business processes with DocuWare

Likeliness to Recommend

Pros

Anuroop V.

Good product to use for documentation

Likeliness to Recommend

Pros

Most Popular DocuWare Comparisons

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Feature Ratings

Searchability

Document Sharing

Document Hosting

Security and Access Control

Metrics and Reporting

Access Tracking

Publication Workflow

Check Out Check in

Version Control

Editor Functions

Indexing and Classification

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement