DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

45 Reviews Write a Review

Claim Software

What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

Filter By

3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

7% Neutral

88% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Altruistic

Feature Ratings

Average 81

Load Balancing

Cloud Integration

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Excellent hosting solution

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Charges for Enhancements

Genesis R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

The future of endless possibilities

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

Managing work with the help of Kubernetes Clusters was never so easy but all the credit goes to DigitalOcean. Our company decided to use the services from them once we saw a rapid increase in company's growth, more work and more coworkers as well. Management of work was never this simple.

What is your favorite aspect of this product?

They do not lack anything. It’s all good, you get almost all services and features that other competitors are providing on a much less amount. Their amazing customer service surely deserves a credit here because anytime you reach them they take care of the problem by all means.

What do you dislike most about this product?

There are some features that might not catch up to the expectations if you have used their rival or competitors. However, they are getting there with every passing day. There is nothing much that I disliked while using it.

What recommendations would you give to someone considering this product?

They are great! They are hardworking, they put themselves in customers' shoes, try to sort your issues out and have almost all advanced features by now at a very reasonable price. The quality is very good and you get what you really want at the end of the day so why not go for something that is actually worth the shot.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Jonathan H.

Role: Information Technology
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Very reliable VPS experience

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

What differentiates DigitalOcean from other VPS providers, for me, is it having no nonsense. Compared with Amazon AWS, Google Cloud and Microsoft Azure, it is very easy to spin up a VPS with a standard Linux distribution, without the overhead and time spent on a seemingly stupendous amount of bureaucracy in the form of access profiels and other APIs required just to get a virtual machine started. Additionally, DigitalOcean has so many community written guides on a multitude of subjects, making it a pleasure to resolve issues. The guides are useful even for non-DigitalOcean users.

What is your favorite aspect of this product?

My favourite aspect of DigitalOcean is that the pricing is clear and upfront. We pay monthly for our VPS based on the RAM, Disk and CPU. Bandwidth allowance is included and clearly stated, and overage prices clearly set. This is in stark contrast to providers like Amazon AWS who you are seemingly signing a blank cheque to.

What do you dislike most about this product?

What I dislike most about DigitalOcean is that in my experience, the object storage service is unreliable and slow and not fit for purpose. Instead we use the volume storage service, which has proved to be even faster than the system SSD storage, and perfectly reliable.

What recommendations would you give to someone considering this product?

DigitalOcean offer free trial credit, so for someone considering this product I would recommend taking advantage of this offer and spinning up test virtual machines, and exploring the features that they have to see if it is a good fit for your organisation.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Leverages Incumbent Status

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

Excellent hosting solution

Likeliness to Recommend

Pros

Cons

Genesis R.

The future of endless possibilities

Likeliness to Recommend

Pros

Jonathan H.

Very reliable VPS experience

Likeliness to Recommend

Pros

Cons

Most Popular DigitalOcean Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

IBM Cloud Bare Metal

Alibaba Cloud

Feature Ratings

Load Balancing

Cloud Integration

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training