DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

45 Reviews Write a Review

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What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

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Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

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3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

7% Neutral

88% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Altruistic

Feature Ratings

Average 81

Cloud Integration

Load Balancing

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

Henry E.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic platform

Likeliness to Recommend

8 /10

What differentiates DigitalOcean from other similar products?

the user interface is the feature that stands-out to me - From starting/launching a specific service to understanding your invoicing/billing, everything is organized, concise, and easy to grasp.

What is your favorite aspect of this product?

It's simplicity - I've used other service providers like Azure and AWS but Digital Ocean is the most simple solution you could hope for. One click deployment means you don't have to worry about anything else, and while it takes care of all the tedious technical details, it still gives you full control over your VPS.

What do you dislike most about this product?

The "Backup" service could be improved; it occasionally just doesn't function well, or at least it didn't work in my case; aside from that, it's the best alternative to anything else. On the day it was needed, the backup that should have been there wasn't on the list! I also requested assistance from support, but received none from the support.

What recommendations would you give to someone considering this product?

SMBs are the ideal customers for DigitalOcean, from my experience, DigitalOcean is cheaper in smaller usage scenarios.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dhanush kumar S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Product But Service Is Fair

Likeliness to Recommend

10 /10

What differentiates DigitalOcean from other similar products?

Simplicity, Performance, One-click App

What is your favorite aspect of this product?

One-click App

What do you dislike most about this product?

Community, it has less community support

What recommendations would you give to someone considering this product?

DigitalOcean is a popular choice for developers and small businesses due to its simplicity, affordability, and performance

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Fantastic product

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Trustworthy
Efficient Service
Inspires Innovation

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

Henry E.

Fantastic platform

Likeliness to Recommend

Pros

Dhanush kumar S.

Best Product But Service Is Fair

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

Most Popular DigitalOcean Comparisons

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Alibaba Cloud

Feature Ratings

Cloud Integration

Load Balancing

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training