DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

45 Reviews Write a Review

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What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

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Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

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3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

7% Neutral

88% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Altruistic

Feature Ratings

Average 81

Cloud Integration

Load Balancing

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

Eunice A.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

You can't be the offering

Likeliness to Recommend

7 /10

What differentiates DigitalOcean from other similar products?

Its super cheap for someone trying out deployment to cloud platforms. This is really affordable

What is your favorite aspect of this product?

It works perfectly for hosting static content in the cloud and the constant how to guides they are invaulable

What do you dislike most about this product?

I think that they should not stop at innovating, it seems they have stopped improving user experience. So the console needs some make over apart from that everything is perfect

What recommendations would you give to someone considering this product?

You won't get this offering with Digital Ocean on any other provider so take advantage of it

Pros

Trustworthy
Efficient Service
Helps Innovate
Continually Improving Product

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Hiresh J.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Not the best cloud but quite cheap

Likeliness to Recommend

6 /10

What differentiates DigitalOcean from other similar products?

Cost is comparatively less than other cloud providers

What is your favorite aspect of this product?

Its user interface is best.

What do you dislike most about this product?

Not much useful when it comes to mult-cloud integration

What recommendations would you give to someone considering this product?

Use the cloud services wisely

Pros

Performance Enhancing
Trustworthy
Efficient Service
Caring

Arzu F.

Role: Sales Marketing
Industry: Shipping
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2021

Features and settings of product

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

Google Cloud. Aside from location options Droplets is better at nearly everything. It is easier to use and a lot cheaper.

What is your favorite aspect of this product?

It is the cheapest of all server hosting solutions. You can monitor the usage traffic of the server therefore, billing is very transparent. It is very easy to set up. Powering the server on and off is a very quick process and it has no negative effects on the server. Operating systems for virtual machines have different costs and you can choose to use Windows, Linux etc. based on how much you want to spend.

What do you dislike most about this product?

You can’t create more than 10 droplets in free version even if you had credits. There is no live support chat. Location options are limited, for example Google Cloud has more location options.

What recommendations would you give to someone considering this product?

We use Droplets to host servers and use virtual machines in order to test the sites and applications that we are building. Saves us a lot of time and money as we don’t need to use any third party for testing.

Pros

Unique Features
Helps Innovate
Enables Productivity
Effective Service

Cons

Under Delivered
Less Reliable

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

Eunice A.

You can't be the offering

Likeliness to Recommend

Pros

Cons

Hiresh J.

Not the best cloud but quite cheap

Likeliness to Recommend

Pros

Arzu F.

Features and settings of product

Likeliness to Recommend

Pros

Cons

Most Popular DigitalOcean Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

IBM Cloud Bare Metal

Alibaba Cloud

Feature Ratings

Cloud Integration

Load Balancing

Data Migration

Access Management

Cloud Backup

Capacity Management

Regulatory Compliance

Encryption and Decryption Support

Systems Performance Management

SLA Management

Workflow Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training