DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

47 Reviews Write a Review

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What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

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Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

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3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

6% Neutral

89% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Caring

Feature Ratings

Average 81

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

Avi P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use, and reasonable pricing

Likeliness to Recommend

7 /10

What differentiates DigitalOcean from other similar products?

Digital Ocean is all about docker containers and scaling applications with ease, also they have a more upfront pricing model... so you can expect what to pay before you sign up

What is your favorite aspect of this product?

I like the flexible model they have when scaling up a service or application, I also like how they have a marketplace of applications which can be integrated easily.

What do you dislike most about this product?

I dislike Digital Ocean's support teams turnaround times. They take a significant amount of time to react and respond to support tickets.

What recommendations would you give to someone considering this product?

I'd advise first containerizing your application and/or script before even considering which vendor to go with. Then, run it locally or on your current provider but be sure to monitor asset and resource utilization over a period of time. This will be a good estimate and indicator of the predicted usage of the app... Now, you can compare prices based on that data.

Pros

Client Friendly Policies
Reliable
Generous Negotitation
Unique Features

Cons

Less Effective Service
Less Transparent
Less Inspiring

Faima L.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Efficient Space Management Software.

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

DigitalOcean has a systematic approach to data back up, which is progressive.

What is your favorite aspect of this product?

DigitalOcean establishes advanced filtering or scaling procedures for swift Operations.

What do you dislike most about this product?

DigitalOcean is spacious in managing large database or files..

What recommendations would you give to someone considering this product?

DigitalOcean has maximized on data enhancement and file storage.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Thierno Ousmane D.

Role: Consultant
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

A success story in the cloud computing system.

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

- The interface is intuitive with the sections and tabs clearly identifiable. It's difficult to be lost with the interface. Droplets, Networking, Databases, Monitoring, or Settings are some important tabs that we can find on the left-side panel; - A super-fast loading speed: 59 milliseconds! This is because of the cloud computing system and the servers being decentralized worldwide. The SEO of any web app hosted with this product will be boosted; - It's a very flexible product because there is no physical server. We just need to log into the interface and we are good to go. When facing business resettlement, we gain a huge amount of time.

What is your favorite aspect of this product?

I especially like the super-fast loading speed: 59 milliseconds! The Google standard is 2.5 seconds regarding the SEO (Search Engine Optimization) competition amongst the billions of sites in cyberspace. So, we can confidently say that DigitalOcean is very fast!

What do you dislike most about this product?

The data transfer is limited. It would be better to make it unlimited.

What recommendations would you give to someone considering this product?

It is a good product for web app developers who want to taste the flexibility of a cloud computing system. From anywhere in the world, as soon as we have an internet connexion, we just need to log in and access the interface to monitor and manage our apps. This is very practical!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Load Balancing Allows distribution of workloads across multiple computing resources.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

Avi P.

Easy to use, and reasonable pricing

Likeliness to Recommend

Pros

Cons

Faima L.

Efficient Space Management Software.

Likeliness to Recommend

Pros

Thierno Ousmane D.

A success story in the cloud computing system.

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training