DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

47 Reviews Write a Review

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What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

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Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

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3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

6% Neutral

89% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Caring

Feature Ratings

Average 81

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

avijeet k.

Role: C-Level
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Good documentation, the pricing is also good.

Likeliness to Recommend

8 /10

What differentiates DigitalOcean from other similar products?

Good developer friendly documentations around usage and post installation.

What is your favorite aspect of this product?

Documentation, they are version wise .

What do you dislike most about this product?

Nothing in particular.

What recommendations would you give to someone considering this product?

Good solution, go ahead with it.

Pros

Trustworthy
Inspires Innovation
Saves Time
Respectful

Timo G.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Digitalocean great alternative cloud provider

Likeliness to Recommend

10 /10

What differentiates DigitalOcean from other similar products?

They have a very unique offering and its built by engineers

What is your favorite aspect of this product?

The documentation and blog is very helpful

What do you dislike most about this product?

Can't think of anything

What recommendations would you give to someone considering this product?

Its different to GCP or AWS, but still a very good offering

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Henry E.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic platform

Likeliness to Recommend

8 /10

What differentiates DigitalOcean from other similar products?

the user interface is the feature that stands-out to me - From starting/launching a specific service to understanding your invoicing/billing, everything is organized, concise, and easy to grasp.

What is your favorite aspect of this product?

It's simplicity - I've used other service providers like Azure and AWS but Digital Ocean is the most simple solution you could hope for. One click deployment means you don't have to worry about anything else, and while it takes care of all the tedious technical details, it still gives you full control over your VPS.

What do you dislike most about this product?

The "Backup" service could be improved; it occasionally just doesn't function well, or at least it didn't work in my case; aside from that, it's the best alternative to anything else. On the day it was needed, the backup that should have been there wasn't on the list! I also requested assistance from support, but received none from the support.

What recommendations would you give to someone considering this product?

SMBs are the ideal customers for DigitalOcean, from my experience, DigitalOcean is cheaper in smaller usage scenarios.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Load Balancing Allows distribution of workloads across multiple computing resources.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

avijeet k.

Good documentation, the pricing is also good.

Likeliness to Recommend

Pros

Timo G.

Digitalocean great alternative cloud provider

Likeliness to Recommend

Pros

Henry E.

Fantastic platform

Likeliness to Recommend

Pros

Most Popular DigitalOcean Comparisons

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Feature Ratings

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training