DigitalOcean Customer Reviews 2024

DigitalOcean

Composite Score

8.2 /10

CX Score

8.5 /10

47 Reviews Write a Review

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What is DigitalOcean?

DigitalOcean helps you create, automate, and manage a robust infrastructure with features like API, Floating IPs, Shared Private Networking, and Team Accounts.

Company Details

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Awards & Recognition

DigitalOcean won the following awards in the Cloud Infrastructure as a Service category

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3 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

DigitalOcean Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DigitalOcean.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DigitalOcean?

5% Negative

6% Neutral

89% Positive

Pros

Continually Improving Product
Client Friendly Policies
Helps Innovate
Caring

Feature Ratings

Average 81

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training

DigitalOcean Reviews

Shrinivas K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A less expensive cloud hosting solution

Likeliness to Recommend

9 /10

What differentiates DigitalOcean from other similar products?

DigitalOcean offer cloud services at a relatively lower price point than its competitors with nearly the same amount of features

What is your favorite aspect of this product?

The tools and APIs are developer friendly and offer great flexibility. The implementation process is easy and upgrades can be done on the fly.

What do you dislike most about this product?

Support documentation needs to be updated more frequently whenever a newer version comes

What recommendations would you give to someone considering this product?

A cheaper cloud platform to use with all the features required for the developers

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

"Excellent service and strong dependability"

Likeliness to Recommend

8 /10

What differentiates DigitalOcean from other similar products?

Their product documentation is simply the finest in the market. Despite my lack of Linux expertise, I was able to host myself.

What is your favorite aspect of this product?

Digital Ocean is fantastic since it allows us to simply build a private virtual machine (droplet) based on the data centres. I appreciate how simple it is to build a WordPress dashboard in a matter of seconds simply providing a few information. It provides around 20 different droplet plans, which I enjoy since I can tailor them to my own needs.

What do you dislike most about this product?

One thing I detest is that the virtual machine market does not provide certain key pre-installed systems such as Bitnami applications, ODOO, multisite WordPress, and a few others.

What recommendations would you give to someone considering this product?

Everyone should use Digital ocean, in my opinion. If you are new to the IT industry, you should test out the digitalocean service to familiarise yourself with the cloud. If you come via a recommendation, you can also earn a free two-month bonus. They also offer excellent IT support, so you should be able to acquire your solution with the help of some customer service.

Pros

Respectful
Client Friendly Policies
Helps Innovate
Continually Improving Product

Akhil J.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use !

Likeliness to Recommend

10 /10

What differentiates DigitalOcean from other similar products?

Features and the simplicity

What is your favorite aspect of this product?

Easy up-gradation without downtime

What do you dislike most about this product?

Additional charges for including a feature in services.

What recommendations would you give to someone considering this product?

If you're a beginner or if you want something easy and time-saving then go for Digitalocean.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Enables Productivity

Cons

Charges for Enhancements
Commodity Features
Less Generous

DigitalOcean

What is DigitalOcean?

Company Details

Need Assistance?

Awards & Recognition

DigitalOcean Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love DigitalOcean?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Load Balancing Allows distribution of workloads across multiple computing resources.

Data Migration The ability to select and extract data from one storage system to another

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DigitalOcean Reviews

Shrinivas K.

A less expensive cloud hosting solution

Likeliness to Recommend

Pros

Ashu K.

"Excellent service and strong dependability"

Likeliness to Recommend

Pros

Akhil J.

Easy to use !

Likeliness to Recommend

Pros

Cons

Most Popular DigitalOcean Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

IBM Cloud Bare Metal

Alibaba Cloud

Feature Ratings

Cloud Integration

Capacity Management

Load Balancing

Data Migration

Access Management

Cloud Backup

Regulatory Compliance

Multi Cloud Management

Encryption and Decryption Support

SLA Management

Systems Performance Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training