Dayforce Inc.

Dayforce

Composite Score

8.3 /10

CX Score

8.2 /10

189 Reviews Write a Review

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What is Dayforce?

Dayforce (formerly Ceridian) is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

Company Details

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Awards & Recognition

Dayforce won the following awards in the Workforce Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Dayforce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dayforce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dayforce?

2% Negative

17% Neutral

81% Positive

Pros

Respectful
Continually Improving Product
Security Protects
Enables Productivity

Cons

Under Delivered
Less Effective Service

Feature Ratings

Average 81

Time Capture Physical

Staffing

Attendance Management and Policies

Workforce Scheduling

Time Capture Virtual

Rate Policies

Workforce Dashboards and Reporting

Absence Management

Shift Management

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Vendor Support

Also Featured in...

Human Capital Management - Enterprise

Score 8.4

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Talent Management

Score 8.3

View Dayforce in this category (opens in a new tab)

Payroll

Score 8.2

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Benefits Administration

Score 8.1

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Dayforce Reviews

Amy N.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use, single system of record

Likeliness to Recommend

10 /10

What differentiates Dayforce from other similar products?

flexibility and transparency

What is your favorite aspect of this product?

the flexibility to support the product internally without a large team

What do you dislike most about this product?

The ad hoc reporting tool is weak

What recommendations would you give to someone considering this product?

It is a solid system, but you will need a BI tool to assist with reporting

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jennifer P.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Always Improving and Changing

Likeliness to Recommend

7 /10

What differentiates Dayforce from other similar products?

Dayforce is an all in one solution, and as time goes on the different modules interact with each other better and better. The employee experience is one of the best- it is engaging and easy to use even for the most un-tech savvy staff.

What is your favorite aspect of this product?

I love how everything is in one place, and after a learning curve, it is easily managed. I love how they keep adding features and functionality. Benefits administration, and Open Enrollment specifically are very easy to use on both the administrative side and the employee side.

What do you dislike most about this product?

Support could use some work. TIckets will sometimes sit for long periods of time with no activity, and in some cases quite a lot of time is wasted on Zoom calls explaining and re-explaining the same issue over and over. Some issues that should be easy fixes for support are often referred to billable projects.

What recommendations would you give to someone considering this product?

Ceridian needs to hire more support staff so they are not stretched so thin. They should also make their defect list available to customers. Time is wasted opening tickets, and having support research tickets for sometimes weeks to find out that the issue was already a known bug. Ceridian also needs to make the gender field configurable as many states/countries recognize non-binary as a legal gender.

Pros

Security Protects
Continually Improving Product
Reliable
Performance Enhancing

Cons

Under Delivered
Less Efficient Service
Wastes Time

Lisa W.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great having one complete HRIS system!

Likeliness to Recommend

10 /10

What differentiates Dayforce from other similar products?

Great having one complete HRIS system! Tax filing and ACA processing is managed by Ceridian in the US & Canada and not outsourced.

What is your favorite aspect of this product?

Ease of use, access to customer service, access to self help guides, access to training.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Be prepared going into implementation. Have a solid project manager that will keep your team on track with meetings, Dayforce planning, training, deliverables, etc. Plan to backfill a resource so your primary team can focus on the project.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dayforce

What is Dayforce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Dayforce Ratings

86 Likeliness to Recommend

99 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Dayforce?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Enterprise

Talent Management

Payroll

Benefits Administration

Dayforce Reviews

Amy N.

Easy to use, single system of record

Likeliness to Recommend

Pros

Jennifer P.

Always Improving and Changing

Likeliness to Recommend

Pros

Cons

Lisa W.

Great having one complete HRIS system!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Time Capture Physical

Staffing

Attendance Management and Policies

Workforce Scheduling

Time Capture Virtual

Rate Policies

Workforce Dashboards and Reporting

Absence Management

Shift Management

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Vendor Support