Daxko

Daxko Operations

Composite Score

5.4 /10

CX Score

5.2 /10

77 Reviews Write a Review

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What is Daxko Operations?

Make serving your members a whole lot faster, easier, and better. Improve cash flow, automate manual processes, reduce errors, and drive accountability. Increase visibility into the key areas that drive the YMCA or JCC mission, resulting in better decisions, happier staff, and improved relations with the board. Make it simple to register for programs, update their information, and make financial contributions online.

Company Details

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Daxko Operations Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Daxko Operations.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

80 Plan to Renew

49 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+32 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Daxko Operations?

20% Negative

27% Neutral

53% Positive

Pros

Respectful

Cons

Under Delivered
Leverages Incumbent Status
Less Generous

Feature Ratings

Average 60

Membership Management

Accounting and Financial Management

Account and Contact Management

Registration Management

Program Management

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Fundraising Management

Volunteer or Member Portal

Mobile Customer Care

Vendor Capability Ratings

Average 58

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Daxko Operations Reviews

John C.

Role: C-Level
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Stay away from this company at all costs.

Likeliness to Recommend

1 /10

What differentiates Daxko Operations from other similar products?

The list of failures are astounding but here are a few: - Horrible customer service, sometimes they just hang up on you - inflexible software over all - inaccurate reporting on almost all fronts - dozens of "known bugs" that you just have to deal with - they lock you into a 5 year contract so no matter how much they mess up you are stuck unless you higher a contract lawyer

What is your favorite aspect of this product?

none, there is nothing that is uniquely positive about this product. you can find software that works better in every category.

What do you dislike most about this product?

everything

What recommendations would you give to someone considering this product?

A pen and paper is a better software solution

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Donn C.

Role: C-Level
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Nice upgrade from previous software.

Likeliness to Recommend

4 /10

What differentiates Daxko Operations from other similar products?

It is designed for YMCAs

What is your favorite aspect of this product?

Program management features

What do you dislike most about this product?

Corporate membership management features

What recommendations would you give to someone considering this product?

Great product but requires a lot of time during implementation process.

Pros

Continually Improving Product
Fair
Acts with Integrity
Generous Negotitation

Cons

Less Effective Service
Under Delivered

Daxko Operations

What is Daxko Operations?

Company Details

Need Assistance?

Daxko Operations Ratings

68 Likeliness to Recommend

80 Plan to Renew

49 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+32 Net Emotional Footprint

How much do users love Daxko Operations?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fundraising Management Includes donation tracking, receipt generation, and campaign management.

Volunteer or Member Portal Includes event sign-up, access to organization's site, and contact information update.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Daxko Operations Reviews

John C.

Stay away from this company at all costs.

Likeliness to Recommend

Cons

Donn C.

Nice upgrade from previous software.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Membership Management

Accounting and Financial Management

Account and Contact Management

Registration Management

Program Management

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Fundraising Management

Volunteer or Member Portal

Mobile Customer Care

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization