Cvent Attendee Hub Logo Award Winner Product Badge
Cvent Attendee Hub Logo Award Winner Product Badge
Cvent Inc.

Cvent Attendee Hub

8.4 /10
Category
Cvent Attendee Hub
8.4 /10

What is Cvent Attendee Hub?

Spark engagement with a virtual event platform. Connect with your virtual event attendees. Boost their interaction with you, sponsors, exhibitors, and each other.

Company Details


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Awards & Recognition

Cvent Attendee Hub won the following awards in the On-Site Event Management category

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Cvent Attendee Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cvent Attendee Hub.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cvent Attendee Hub?

4% Negative
12% Neutral
84% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Vendor's Interest First

Feature Ratings

Average 82

Registration Process/Integration

88

Customer Support

85

Presentation/ Webinar Capabilities

83

Metric and Reporting

83

Attendee Engagement

82

Vendor e-Commerce

81

Branding and Visual Customization

80

Gamification

80

Social Media Channel Integration Outbound

79

Whitelabeling

79

Exhibitor or Vendor Environment

77

Vendor Capability Ratings

Average 78

Availability and Quality of Training

85

Vendor Support

81

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Breadth of Features

78

Business Value Created

78

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Data Integration

76

Ease of Customization

72

Cvent Attendee Hub Reviews

Frank J. A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Great product and ever-evolving

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

The integration between the event management module, including registration, was key in our decision-making process. As prior Cvent users, onboarding was limited. They have created a powerful system, and one thing I will say about Cvent, is they do not stagnate. I was impressed that they used this platform for their first virtual event and it performed extremely well. Cvent is continually improving its product offering and this product will continue to improve as competition heats up as it relates to functionality and the ability to customize to the client's needs.

What is your favorite aspect of this product?

The with the Cvent Event Module. For event users, most of the attendee hub is managed through the event module with add-ons such as the Appointments Module for networking. The Cvent Attendee Hub is basically DIY but for the first go-'round, you should consider their 360 Production Services for the added expertise which can get a little pricey. That said, I have a great sales team and Cvent has always found a workaround where functionality was lacking and takes improvement feedback seriously.

What do you dislike most about this product?

Some functionality features are still lacking. I would like to see more flexibility with managing some of the virtual assets and engagement. For example, they currently offer upvoting of Q&A but written response is not yet available (it's on the road map but too late for my upcoming event). This is something I would think would be available with the initial release, right?

What recommendations would you give to someone considering this product?

Visit the support community and read up on what the VAH can and can't do. Look at your budget and look at all the bells and whistles to determine your ROI. If you are a small organization, budget for the Cvent's production services to initially get you up and running and pay for the extra support on the day of (unless you have techno wizards within your organization AND enough staff to manage all your needs, such as zoom room monitors for peer to peer sessions, etc).

Pros

  • Continually Improving Product
  • Client Friendly Policies
  • Includes Product Enhancements
  • Friendly Negotiation

Whitney E.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Cvent is a great start to finish event tool

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

I appreciate that Cvent owns the whole event experience from start to finish

What is your favorite aspect of this product?

I like how user friendly and intuitive it is to build events in Cvent.

What do you dislike most about this product?

I don't really dislike anything about Cvent.

What recommendations would you give to someone considering this product?

I would recommend that people take advantage of the training that is available.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Natalie S.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Great product but a lot of room for improvement.

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

Easy to use

What is your favorite aspect of this product?

Cannot answer this in depth yet as we are waiting for the new features to roll out.

What do you dislike most about this product?

Many features not yet available.

What recommendations would you give to someone considering this product?

Wait until more features are added.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

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