Cvent Inc.

Cvent Attendee Hub

8.3 /10

What is Cvent Attendee Hub?

Spark engagement with a virtual event platform. Connect with your virtual event attendees. Boost their interaction with you, sponsors, exhibitors, and each other.

Company Details

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Cvent Attendee Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cvent Attendee Hub.

87 Likeliness to Recommend

93 Plan to Renew

2
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cvent Attendee Hub?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Enables Productivity
Reliable
Performance Enhancing

Cons

Under Delivered
Vendor's Interest First

Feature Ratings

Average 81

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Whitelabeling

Vendor e-Commerce

Exhibitor or Vendor Environment

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Vendor Support

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Virtual Event Management

Score 8.3

View Cvent Attendee Hub in this category (opens in a new tab)

Cvent Attendee Hub Reviews

Jillian K.

Role: Consultant
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Essential to conduct business in the event space.

Likeliness to Recommend

9 /10

What differentiates Cvent Attendee Hub from other similar products?

industry leader. large 24/7 support team, continuously integrating updated product tools.

What is your favorite aspect of this product?

registration integration

What do you dislike most about this product?

price and inflexibility. CVENT's customer network was hit hard by COVID and travel restrictions. rather than being a partner and ally, they squeezed every cent out of their customers, essentially putting many out of business with unused annual attendee credits.

What recommendations would you give to someone considering this product?

pay per use rather than bundling pre-paid attendees

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Leverages Incumbent Status
Vendor Friendly Policies

Frank J. A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Great product and ever-evolving

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

The integration between the event management module, including registration, was key in our decision-making process. As prior Cvent users, onboarding was limited. They have created a powerful system, and one thing I will say about Cvent, is they do not stagnate. I was impressed that they used this platform for their first virtual event and it performed extremely well. Cvent is continually improving its product offering and this product will continue to improve as competition heats up as it relates to functionality and the ability to customize to the client's needs.

What is your favorite aspect of this product?

The with the Cvent Event Module. For event users, most of the attendee hub is managed through the event module with add-ons such as the Appointments Module for networking. The Cvent Attendee Hub is basically DIY but for the first go-'round, you should consider their 360 Production Services for the added expertise which can get a little pricey. That said, I have a great sales team and Cvent has always found a workaround where functionality was lacking and takes improvement feedback seriously.

What do you dislike most about this product?

Some functionality features are still lacking. I would like to see more flexibility with managing some of the virtual assets and engagement. For example, they currently offer upvoting of Q&A but written response is not yet available (it's on the road map but too late for my upcoming event). This is something I would think would be available with the initial release, right?

What recommendations would you give to someone considering this product?

Visit the support community and read up on what the VAH can and can't do. Look at your budget and look at all the bells and whistles to determine your ROI. If you are a small organization, budget for the Cvent's production services to initially get you up and running and pay for the extra support on the day of (unless you have techno wizards within your organization AND enough staff to manage all your needs, such as zoom room monitors for peer to peer sessions, etc).

Pros

Continually Improving Product
Client Friendly Policies
Includes Product Enhancements
Friendly Negotiation

Whitney E.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Cvent is a great start to finish event tool

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

I appreciate that Cvent owns the whole event experience from start to finish

What is your favorite aspect of this product?

I like how user friendly and intuitive it is to build events in Cvent.

What do you dislike most about this product?

I don't really dislike anything about Cvent.

What recommendations would you give to someone considering this product?

I would recommend that people take advantage of the training that is available.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cvent Attendee Hub

What is Cvent Attendee Hub?

Company Details

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Awards & Recognition

Cvent Attendee Hub Ratings

87 Likeliness to Recommend

93 Plan to Renew

2 Since last award

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Cvent Attendee Hub?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Virtual Event Management

Cvent Attendee Hub Reviews

Jillian K.

Essential to conduct business in the event space.

Likeliness to Recommend

Pros

Cons

Frank J. A.

Great product and ever-evolving

Likeliness to Recommend

Pros

Whitney E.

Cvent is a great start to finish event tool

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Whitelabeling

Vendor e-Commerce

Exhibitor or Vendor Environment

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization