What is Copper?
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Copper?
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Prospect Tracking
Lead Generation
Data Ingestion and Interoperability
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Vendor Support
Also Featured in...
Introduction to Copper CRM
Copper Reviews
Anusha S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Great CRM tool, integration with Google is great.
Likeliness to Recommend
What differentiates Copper from other similar products?
Coppe assists us in resolving the issue of keeping track of each one. We used to accomplish it by just tracking our email communications, but that quickly became inefficient. Copper solves this by pulling what we were previously doing into a separate CRM. The key advantage is that emails received between one person and the customer are now available to other team members in Copper. We were able to monitor the progress of many prospects with our clientele. This has taught us not to overlook anyone or their potential.
What is your favorite aspect of this product?
We've been using Google Apps/G Suite/Workspace for a long time. This CRM seamlessly integrates with that tool. It improves our communication workflow and practically makes CRM automated. I enjoy the many phases that are accessible, as well as the various pipelines that may be created. It's also very customisable, allowing you to add your own fields for opportunities, which is useful for data analysis. I can also export data, which comes in handy for data analysis and organizing. We compared Copper to other platforms and discovered that the other products had limitations, but Copper makes it endless.
What do you dislike most about this product?
So far nothing has disappointed me, our organization has compared Copper to other CRMs with comparable formats, and we appear to prefer Copper. It's simple to add additional opportunities, stages, and pipelines.
What recommendations would you give to someone considering this product?
Take a look at Streak as well. They both interact with Google, but their approaches to user experience and interfaces are quite different. Streak can only be used within Gmail, whereas Copper may be used in a browser other than Gmail. Copper is worth a go; compare it to other platforms and you'll see how simple it is to use and how customized it can be. The ability to examine the information you have about Copper might assist your firm uncover gaps in the evolution of opportunities or specific activities. When you export data, you may additionally include custom fields for opportunities. This offers up a lot of options for your company.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Elinor S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Excellent CRM based on Google Apps.
Likeliness to Recommend
What differentiates Copper from other similar products?
The primary goal of the product is to manage client resources. We use it to keep track of all consumer conversations. I appreciate that it contains a scheduler. It greatly simplifies organizing appointments with potential clients. I also enjoy how simple it is to use the mail merging tool. I may store commonly used email templates and send them to several people at once while personalizing each message. Copper also allows me to easily follow the status of each of my possibilities in the sales funnel.
What is your favorite aspect of this product?
Copper provides excellent connectivity with Google programs such as Gmail. It offers a lot of great features for the price. Copper Gmail connection is my favorite feature. It is simple to add new leads, persons, and so on, as well as follow up on emails. It's useful to know if, when, and how many times my emails have been viewed. I also like the task manager and how it works with Gmail and Google Calendar. It's also convenient to have all of my touchpoints for each deal and opportunity in one spot.
What do you dislike most about this product?
I dislike the fact that you can't add a new industry while adding a new contact. It would be more easier and quicker to add another choice to the dropdown field when you add the person, rather than going to settings first. It does not have as many integrations as other CRMs because it is a newer, smaller CRM.
What recommendations would you give to someone considering this product?
This is an extremely competent CRM at an extremely inexpensive price. They lack certain sophisticated features that are acceptable when you are younger. I encourage taking full use of Copper's free trial. It's a wonderful opportunity to get hands-on experience with all of the system's features and functionalities. I don't see how you won't fall in love with this CRM once you've completed this task. I recommend that you finish all of the training modules as soon as you decide to register an account with Copper. Their training modules are brief and to the point, yet they provide a comprehensive overview of the system's functionality.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Simplicity is the power of this product
Likeliness to Recommend
Pros
- Saves Time
- Respectful
- Acts with Integrity
- Trustworthy
Cons
- Commodity Features
- Under Delivered
Please tell us why you think this review should be flagged.
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