Copper Logo
Copper Logo
Copper

Copper

Composite Score
7.9 /10
CX Score
8.1 /10
Copper
7.9 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details


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Awards & Recognition

Copper won the following awards in the Lead Management category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

0% Negative
5% Neutral
95% Positive

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 88

Lead and Contact Categorization

96

Analytics and Reporting

92

Prospect Tracking

89

Lead Generation

88

Data Ingestion and Interoperability

86

Lead Scoring

84

Interaction Planning

83

Omni-Channel Communication Tracking

78

Mobile

66

Vendor Capability Ratings

Average 84

Quality of Features

94

Ease of Implementation

90

Ease of Data Integration

89

Product Strategy and Rate of Improvement

87

Breadth of Features

87

Business Value Created

87

Usability and Intuitiveness

86

Availability and Quality of Training

81

Ease of Customization

80

Ease of IT Administration

73

Vendor Support

73

Copper Reviews

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program is incredible.

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

There are many tools that this program has to facilitate our work and business relationships, both on and off the web. Copper was created with the purpose of providing multiple tools that can be run autonomously to improve management and other elements that help to build an adequate process for each of the clients, from digital platforms to having a fluid work dynamic with my email and other Google tools, this software makes possible a better work infrastructure and vision of any type of company regardless of its size and job demand, Copper keeps up to date with all potential contacts and relationships from my work.

What is your favorite aspect of this product?

This program has the mission and long task of focusing on my contacts and the relationships that are being formed in my work department, there has not been a program in my job that gives me the ability to cover every aspect and parameter that builds and they strengthen the commercial relations and sales of my company, it is fantastic to see how it has the support of email and the multiple platforms on the Google web to have a much more accurate job, only with the help of Copper I have managed to have control Total of my contacts, this program offers me incredible comfort and stability in my work, I am quite happy every time that this program.

What do you dislike most about this product?

The interface of this program can be improved much more, the program is easy to use but the interface helps us to have a better performance with the program, in addition to options that allow us to have a better automatic messaging and marketing for each one of my contracts, also one of the main problems that this program presents is the need to have a good internet flow to connect, otherwise the program will be implemented much slower than normal, interrupting the flow with which it comes working.

What recommendations would you give to someone considering this product?

This program is incredible and over time it becomes essential for the formation of each company, since it is an excellent solution to establish adequate contact with each of your work relationships, in addition to offering a wide variety of options that enrich the way of your work on the web and will automate a large part of them to have a much faster and more effective job, that is why and more great features that the program has that I like to recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Olga A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Robust CRM, customized for our business needs.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

We utilized shared spreadsheets for project management and papers for client profiles in the past. Because everything is now centralized and shared, connecting emails is highly useful. Sales enablement has been more accessible, sales team efficiency has grown, and more transactions are now being closed, since it provides good tracking of lead stages and activities, such as customer email opening, thanks to the integration and extensions available for this CRM.

What is your favorite aspect of this product?

There are several advantages, including cross compatibility and interaction with other software suites, a highly customized experience, and the fact that it is a low-cost CRM solution. I enjoy the connectivity with Google; we utilize the Google suite of services, and having all of the data linked is quite easy. In addition, the Gmail plugin is really handy for our purposes.

What do you dislike most about this product?

Reports, on the other hand, are fine and improving with recent revisions. Filtering and extracting data is a talent that takes time to perfect; while this is steadily improving, more effort is needed in this area.

What recommendations would you give to someone considering this product?

If you want a low-cost solution with capabilities like an email sniffer and compatibility with other software suites like g suite, then go for it. Copper is used not just as a CRM, but also to monitor project data. We found it useful to establish a bogus person as the primary contact and then add others using the "associated people" column. Using the Gmail plugin, certain emails are tied to that opportunity. If the principal user is a frequent contact at Copper, all of their emails are included in the offer.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alice W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great CRM and great integration with Google.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Every week, we receive a large number of trade queries, and Copper assists us in keeping track of them all. We used to accomplish it by just tracking our email communications, but that quickly became inefficient. Copper solves this by pulling what we were previously doing into a separate CRM. We were able to monitor the progress of many prospects with our clientele. This has taught us not to overlook anyone or their potential. The export option has been quite helpful. When the exported data is available, I receive an email and may utilize it for data analysis.

What is your favorite aspect of this product?

I enjoy the many phases that are accessible, as well as the various pipelines that may be created. It's also very customisable, allowing you to add your own fields for opportunities, which is useful for data analysis. I can also export data, which comes in handy for data analysis and organizing. We've been using Google Apps/G Suite/Workspace for a long time. This CRM seamlessly integrates with that tool. It improves our communication workflow and practically makes CRM automated.

What do you dislike most about this product?

So far, there is nothing I don't like about Copper; our business has compared Copper to other CRMs with a comparable structure, and we tend to prefer Copper. It's simple to add additional opportunities, stages, and pipelines.

What recommendations would you give to someone considering this product?

Copper may be used in a browser other than Gmail, and it's worth a go. When compared to other platforms, you will see how simple it is to use and how personalized it can be. The ability to examine the information you have about Copper might assist your firm uncover gaps in the evolution of opportunities or specific activities. When you export data, you may additionally include custom fields for opportunities. This offers up a lot of options for your company.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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