Contentful Logo
Contentful Logo
Contentful

Contentful

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Contentful
8.1 /10

What is Contentful?

Contentful is the intelligent composable content platform that empowers brands to deliver impactful experiences at scale. It’s the modern way to manage content: Control all content from a single hub. Publish to any channel. Integrate hundreds of tools with our industry-leading app framework. Contentful’s visually engaging interfaces are tailored for every contributor — making all tools intuitive and simple for developers, editors, marketers, and writers to play an integral role in shaping and delivering compelling experiences together.

Company Details


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Contentful Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentful?

0% Negative
15% Neutral
85% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 87

Social Media Integration

92

Translation Facilitation

92

Multi Channel Support

90

Analytics and Reporting

89

Digital Asset Management

88

Content Repository

87

Standard Templates

87

Web Publishing Capabilities

87

Management Interface

85

E-Commerce Integration

85

Content Security

83

Vendor Capability Ratings

Average 85

Business Value Created

94

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Breadth of Features

87

Ease of Customization

87

Vendor Support

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Availability and Quality of Training

81

Ease of IT Administration

79

Contentful Reviews

Kimberly P.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

The definitive solution for digital content manage

Likeliness to Recommend

10 /10

What differentiates Contentful from other similar products?

What really sets Contentful apart from other similar software providers is its developer-first approach. Its easy-to-use API, along with its comprehensive software development kit (SDK) in several programming languages, has made integration with our own existing applications much more dynamic and immediate. Now I don't have to worry about wasting time on tedious coding, but can focus on bringing my creative ideas to life.

What is your favorite aspect of this product?

One of the things that fascinates me most about Contentful is its intuitive and easy-to-use interface. I love how easy it is to add, edit and arrange my content with just a few clicks. Also, the feature of customizing and adapting the interface according to my specific needs was really effective. It makes me feel that Contentful really understands the needs of its users and cares about providing an experience tailored to each one.

What do you dislike most about this product?

However, there is one thing that subtly bothers me about Contentful. Occasionally, once I work with more difficult or huge content, a slight decrease in system performance was observed. Although this is not a recurring problem, I think there is still room for improvement to handle these situations more efficiently.

What recommendations would you give to someone considering this product?

Overall, I would recommend Contentful to anyone looking for a reliable and easy-to-use solution for digital content management. Its creator-centric approach, intuitive interface, and customization capabilities make it stand out from the crowd. Additionally, I appreciate its cloud-based approach, which allows me to log in and manage my content from anywhere.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Jean Carlos H.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

The perfect tool for content management

Likeliness to Recommend

9 /10

What differentiates Contentful from other similar products?

Contentful stands out for its flexible and scalable approach. It allows the efficient organization and management of content in different formats, from images and videos to text and structured data. Additionally, it offers a set of intuitive tools to facilitate content creation and editing, allowing users to collaborate effectively in real time. The platform also has a well-documented API, making it easy to integrate Contentful with other existing tools and systems in a technology infrastructure. This allows greater flexibility and customization of the content, adapting it to the specific needs of each project.

What is your favorite aspect of this product?

I like Contentful because it allows you to create and manage any content in an agile and modular way, adapting to the requirements and constant changes of the digital world. With its collaborative editing system, Contentful facilitates teamwork and joint content creation, avoiding conflicts and improving process efficiency. Additionally, Contentful allows you to personalize the user experience according to the specific needs of each project, achieving greater connection and satisfaction of the target audience.

What do you dislike most about this product?

I can't say anything that I dislike about this Contentful tool because it is a platform that has revolutionized the way of managing and delivering digital content efficiently, offering a unique and customizable experience for users.

What recommendations would you give to someone considering this product?

I recommend this wonderful tool called Contentful, as it is positioned as one of the best options on the market for digital content management. Its features, flexibility and customization capacity make it an invaluable tool for any company seeking to stand out in the online world. In short, Contentful is an essential tool for those who want to enhance and optimize their digital content effectively and efficiently.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ayrton C.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Simple and very straightforward headless CMS

Likeliness to Recommend

10 /10

What differentiates Contentful from other similar products?

The content management system Contentful is really simple to use and understand. Editors and content managers will find Contentful incredibly user-friendly, with all functionalities easily accessible. Content can be written and modified fast because the content management system is easy to use. Large and small websites both benefit from content. Multiple users with varying permissions can be added to the system, making it ideal for businesses and online retailers. To ensure that users are getting the most out of the platform, Contentful provides a wealth of support resources.There is probably even a translation function.

What is your favorite aspect of this product?

Training new hires on the content management system doesn't require a lot of resources because it is a fairly simple system to master. Content creation and editing are incredibly simple and rapid. Editors may produce and manage material with ease with this method. Together with site-wide modifications in developer mode, Contentful allows for the easy building of landing pages with minimal effort. This implies that we won't always need to go via IT and can respond to client requests promptly. In the analytics section, we have the ability to gather both our own site data and standard third-party technologies.

What do you dislike most about this product?

Since there are many functionalities concealed behind the simple interface, not everything can be seen at a glance. With so few filter options, it can occasionally be challenging to locate the desired page. If you are unsure of the page's specific name or ID, the search feature is not the best option. The content editing system's modules and tabs are complicated; you have to open each tab separately in order to view all of the content in the system. Our onboarding and implementation process has taken a very long time, and several development resources have been exhausted. Even the setup for the rollover was unclear at first.

What recommendations would you give to someone considering this product?

In order to provide clients with the option of building landing pages in addition to regular SEA support (the all-around package), we employ the tool as a CMS. Because of this, we are able to offer many smaller customers who do not have IT as their background very good and efficient service. Our own blog, which is also powered by Contentful, allows editors ample latitude to produce unique content. In my role, I maintained data and content for an app. I was able to get started straight away without a long familiarisation period. It was possible to maintain the data quickly. This meant I could see whether my data had been entered correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing